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BT broadband internet almost down to 0 Mps

kimtango — Mon, 28 Feb 2022 20:24:51 GMT

Hi, my broadband internet either wired with ethernet cable or without is down to 0.9 Mbps to 0.03 Mbps this evening since 7:30 pm. How is it possible as we usually have a speed range from 6 Mbps up to 11 Mbps? I rely on this internet connection for my work!!!! Many thanks for your comments, it is HIGHTLY FRUSTRATING and we pay entire £ 24.99 for this service.

Re: BT broadband internet almost down to 0 Mps

imjolly — Mon, 28 Feb 2022 21:05:57 GMT

Which version of hub are you using?

Try quiet line test. Dial 17070 option 2 should be silent and best with corded phone

Re: BT broadband internet almost down to 0 Mps

DavidM — Mon, 14 Mar 2022 08:46:53 GMT

Hi @kimtango and welcome to our community.

Sorry you're having problems with the connection. Did you get this sorted? If not can you please post the details as per @imjolly post and we'll be happy to lend a hand.

Cheers

David