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Blue wire has come off. What do I do?

Sw95 — Fri, 22 Jul 2022 10:39:06 GMT

The blue wire was in the clear plastic part top right labelled A next to where the white and blue wire goes into B. My dad being heavy handed moved the box and the blue wire snapped off. I say snapped off instead of come out as it looks like there's still some blue wire inside the plastic part. How do I fix this? Is it fixable?

Currently my WiFi/internet is working fine, I don't have a landline phone plugged in right now to test whether the landline is working though.

Re: Blue wire has come off. What do I do?

imjolly — Fri, 22 Jul 2022 11:25:29 GMT

just pick out the bit blue cable still connected to A then reconnect the blue cable - job done. nothing to be worried about

Re: Blue wire has come off. What do I do?

Starwire — Fri, 22 Jul 2022 17:31:00 GMT

Just lift the little door, cut the cable so both legs are level, push them back into the hole and push it back down.

Re: Blue wire has come off. What do I do?

DavidM — Tue, 02 Aug 2022 15:23:29 GMT

Hi @Sw95 and welcome to our community.

Sorry you're having issues with the wiring. Both @Starwire and @imjolly advice is good. Hopefully you've got this sorted. Let us know how you're getting on.

Cheers

David

Re: Blue wire has come off. What do I do?

Sw95 — Wed, 03 Aug 2022 18:01:55 GMT

Update: Thank you for your replies. I tried but unfortunately I couldn't open up/lift the clear plastic part to get the broken wire that was inside out and to put the blue wire back in. However, I got an automated text from BT to say they detected something wrong with the broadband and to reply to book an engineer to come out, so I thought it best to leave it to them to do incase I fiddle and break it further and booked the engineer to come out. The engineer came out a few days later and found that there was an issue with something that's located outside further down the street I live on, which was causing the broadband issue BT detected. I guess it was just a lucky coincidence that it was around the same time the wire snapped off, so the engineer fixed the issue on the street and also fixed the wire/box for me 🙂