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DNS not working on Business Broadband

shadboja — Thu, 25 Aug 2022 16:07:53 GMT

Hi,

We have a BT Business Broadband hub, about a week ago the internet access stopped working. Eventually tracked the issue down to the DNS server IP that the hub was using, when the PC config was changed to use Google (8.8.8.8) rather than the one served by DHCP then our internet access was restored. The hub is set to use 194.72.0.98 and 194.74.65.68 as its default DNS servers. I think this is set when the hub powers up, but we can't find a way to reconfigure the hub to use any alternatives. Are these two DNS servers both working currently?

Regards,

John

Re: DNS not working on Business Broadband

Keith_Beddoe — Thu, 25 Aug 2022 16:10:30 GMT

@shadboja

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

Re: DNS not working on Business Broadband

shadboja — Thu, 25 Aug 2022 16:13:59 GMT

Thanks, will do - please can the admins delete this thread? Maybe someone needs to mark it as spam...
Regards,
John

Re: DNS not working on Business Broadband

Keith_Beddoe — Thu, 25 Aug 2022 16:19:17 GMT

There is no need to delete the thread, as quite often people post on the wrong forum, and this points them to the correct one.