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Sudden Solid Orange Light

MichaelArch01 — Fri, 04 Nov 2022 18:32:11 GMT

Hey there,

We had a localised and planned power cut today that lasted for 5 minutes. When the power came back on, the BT Hub 2 went from green straight into the solid orange light. It was working perfectly beforehand, but now several hours later is still not working.

Any help would be massively appreciated as the internet connection is currently vital for health reasons. I've tried calling but keep getting cut off after waiting for 30+ minutes.

Thank you.

Re: Sudden Solid Orange Light

Starman — Fri, 04 Nov 2022 19:04:38 GMT

Have you tried power cycling the router? Can you confirm your connection type ADSL/VDSL? Does your landline have a dial tone?

Re: Sudden Solid Orange Light

MichaelArch01 — Fri, 04 Nov 2022 19:07:37 GMT

I have held the recessed button for 20 seconds - is this power cycling?

I think - based on a quick look online - that it is ADSL

I don't have a landline

Thank you so much for helping!

Re: Sudden Solid Orange Light

Keith_Beddoe — Fri, 04 Nov 2022 19:40:29 GMT

ADSL comes from the exchange. as well as the dial tone equipment, so you must have a landline connection, but I assume you do not have a phone you can plug in to try, as the lack of dial tone usually indicates an external line fault.

Re: Sudden Solid Orange Light

DavidM — Wed, 16 Nov 2022 15:33:27 GMT

Hi @MichaelArch01 and thanks for posting.

Sorry for the late reply. Are you still having problems with the connection?

Cheers

David

Re: Sudden Solid Orange Light

DavidM — Thu, 01 Dec 2022 16:46:46 GMT

Hi @MichaelArch01 ,

Did you manage to get this sorted? Let me know how you're getting on.

Cheers

David