This topic

upgrading from broadband unlimited

mansel — Sat, 19 Nov 2022 14:59:28 GMT

would like to upgrade to faster broadband and switch my home phone to bt.but everytime i try online it says there are currently no personalised offers available and if i try as a new customer as i am currently out of contract it says digital voice not available.

i have tried to ring customer services but there is currently very long waits and the online chat just says its going to connect me to a advisor but i gave up waiting after 30 minutes.

Re: upgrading from broadband unlimited

imjolly — Sat, 19 Nov 2022 15:49:27 GMT

enter your address and post results remember delete address

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: upgrading from broadband unlimited

mansel — Sat, 19 Nov 2022 16:15:26 GMT

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressFeatureProduct

this is the result from the broadband checker and when I enter my address on the bt website it claims that I can get fibre 1.

under my account settings with bt it says I am eligible for an upgrade from my current broadband unlimited service but when I click on upgrade it goes to there are currently no personalised offers currently available and if I try to do it as a new customer it goes through the complete order stage and then says digital voice not available.

tried ringing customer service number but a recorded message says there are currently long waits in excess of 45 minutes and the virtual assistant just leaves me waiting for a long time.

Re: upgrading from broadband unlimited

mansel — Sat, 19 Nov 2022 16:22:54 GMT

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressFeatureProduct:~:text=served%20by%20Cabinet%2024-,Featured%20Products,Y,-FTTP%20is%20not.

hopefully this is the working link.

Re: upgrading from broadband unlimited

imjolly — Sat, 19 Nov 2022 16:25:26 GMT

the links don't work you need to post screen shot

Re: upgrading from broadband unlimited

mansel — Sat, 19 Nov 2022 17:14:40 GMT

Re: upgrading from broadband unlimited

DavidM — Wed, 23 Nov 2022 08:31:47 GMT

Hi @mansel ,

Welcome to our community and thanks for posting. I'd like to take a look at this for you if that suits. I'll need some details so I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: upgrading from broadband unlimited

DavidM — Wed, 07 Dec 2022 11:31:21 GMT

Hi @mansel ,

Hopefully you've got this sorted. Can you get back to me and let me know how you're getting on?

Cheers

David