This topic

Flashing orange

davidshields — Sun, 01 Jan 2023 19:32:05 GMT

My halo router flashing orange.

No hardware, physical changes.

All left intact following use of router in morning.

utilised online checks through bt app. It said need to speak to engineer. However, being new year day, nobody available.

Powered off/on.
Reconnected cables.

no difference.

bt pretty useless.

Re: Flashing orange

imjolly — Sun, 01 Jan 2023 19:46:13 GMT

Do you have FTTP or FTTC?

Have you tried a factory reset of hub by pressing the recessed button on back and hold 20/30 secs until lights flash.

Have you checked if you have a dial tone - unless you have digital voice.

You need to phone CS 03301234150 and report the problem you cannot speak to openreach engineer direct

Re: Flashing orange

davidshields — Sun, 01 Jan 2023 19:55:11 GMT

Thank you.

Yes, tries factory reset… still flashing orange.

Telephone calls to BT unavailable due to being a new year day.

Re: Flashing orange

davidshields — Sun, 01 Jan 2023 20:09:18 GMT

Sorry, forgot… I don’t have a telephone connected… never use one, just mobile

Re: Flashing orange

imjolly — Sun, 01 Jan 2023 20:13:24 GMT

Do you have broadband only or actually pay for landline use but just don't use it?

FTTP. OR. FTTC?

Re: Flashing orange

davidshields — Sun, 01 Jan 2023 20:12:37 GMT

I don’t have FTTP. I don’t know where the cabinet is based either.
Suspect heavy rainfall causing issues

Re: Flashing orange

davidshields — Sun, 01 Jan 2023 20:14:21 GMT

I have landline and broadband but I don’t physically utilise the landline.

Re: Flashing orange

davidshields — Sun, 01 Jan 2023 20:15:12 GMT

Don’t have fibre in the vicinity, still copper

Re: Flashing orange

imjolly — Sun, 01 Jan 2023 20:26:56 GMT

Have you checked for problems in your area? If not just go to 'help' at top of this page

The most basic test is to check for dial tone but you will just have to phone CS 03301234150 and report fault

Re: Flashing orange

davidshields — Sun, 01 Jan 2023 20:35:55 GMT

Thanks again. No reported problems in my area. The support number is unmanned at moment, so I have to wait until they open again.

Re: Flashing orange

DavidM — Tue, 03 Jan 2023 16:20:45 GMT

Hi @davidshields and welcome to our community.

Thanks for posting. I'm sorry you're having problems with the connection dropping. If you haven't already contacted 150 I'm sure I can help with this. If that suits please check your inbox for my message and drop me a reply with the details.

Cheers

David

Re: Flashing orange

davidshields — Tue, 03 Jan 2023 16:22:55 GMT

Thanks David. BT have performed checks and they’ve diagnosed a fault. However, their earliest appointment is this Thursday. So, will be at least 4 days without broadband. Pretty useless work wise 😡

Re: Flashing orange

davidshields — Fri, 06 Jan 2023 16:59:15 GMT

Fault fixed.

Engineer found a broken copper cable within the feed into my house.

Utilised slack on the cable and re terminated the wiring.

Also replaced my internal socket with the new ‘Master Socket 5C’

Re: Flashing orange

davidshields — Fri, 06 Jan 2023 17:42:12 GMT

Engineer reckons it was just ‘old age’ of the cabling that caused the wear and tear.