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Broadband router dropping out

Utred — Thu, 26 Jan 2023 11:19:52 GMT

I live in a rural area with Broadband Unlimited BT Halo 3 (minimum guaranteed download speed will be 3 Mbps). Not ideal but works ok usually. However for the last two weeks or so I have been having problems - my devices lose connection even though router blue light is on and dont reconnect unless router is rebooted. If I reboot the router the internet comes back but it is annoying as is happening at least once a day. Any ideas? Thanks

Re: Broadband router dropping out

Keith_Beddoe — Thu, 26 Jan 2023 13:53:06 GMT

@Utred

Welcome to this user forum for BT Retail phone and broadband customers.

Factory reset the home hub.

Re: Broadband router dropping out

DavidM — Tue, 31 Jan 2023 17:06:41 GMT

Hi @Utred and welcome to our community.

Thanks for posting. Have you tried @Keith_Beddoe suggestion? Can you let us know how things are going?

Cheers

David