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Mini Hub BT70

norsenoddy — Fri, 14 Apr 2023 11:53:28 GMT

Hi recently had trouble with my ADSL broadband and lost the internet but being a Halo customer brought out the little 4g mini hub turned it on and nothing . I have a good 4g EE/BT signal , signal strength light on Wifi light on battery light on no SMS light . I had reported the loss of broadband and test's confirmed - but no one could help getting the Mini hub to work . Any suggestions ? cheers

Re: Mini Hub BT70

DanielS — Fri, 14 Apr 2023 12:26:57 GMT

Hi @norsenoddy,

If the SMS light is off there is a good chance that we haven't reactivated the mini hub. After reporting your fault, we should have activated it again. This will appear on your account as a recent order. Can you log into your MyBT through this link https://www.bt.com/ordertracking and see if there have been any recent orders?

Thanks
DanielS

Re: Mini Hub BT70

norsenoddy — Fri, 14 Apr 2023 12:37:29 GMT

Thanks for the reply, I've checked orders but no sign of it yet

Re: Mini Hub BT70

DanielS — Fri, 14 Apr 2023 13:38:23 GMT

Thank you @norsenoddy.

We will need to check it and activate the Mini Hub again. I will send you a private message that you can reply back to me on.

Thanks
DanielS