This topic

Incorrect address with Openreach

LP32 — Tue, 03 Oct 2023 11:38:39 GMT

I have just migrated my BB/landline from John Lewis (Plusnet) to Plusnet. In the process my address has been amended and is now incorrect. Plusnet tell me that they use the details supplied by Openreach, so only Openreach can amend them.

Can't find a way of talking to Openreach about this. Can anyone help, please?

Many thanks

Re: Incorrect address with Openreach

imjolly — Tue, 03 Oct 2023 12:07:11 GMT

only your ISP PLusnet can get openreach to correct your address plusnet need to raise an ORDI with openreach

there is nothing BT Retail community can do to help

Re: Incorrect address with Openreach

ctrlz — Tue, 03 Oct 2023 12:07:36 GMT

Your provider should be able to raise this to Openreach. Nothing anyone here or in BT can help you with.

Re: Incorrect address with Openreach

LP32 — Tue, 03 Oct 2023 12:10:39 GMT

Many thanks, DS. I will tell Plusnet!

Re: Incorrect address with Openreach

LP32 — Tue, 03 Oct 2023 12:12:07 GMT

Yes, you would have thought so, wouldn't you! They told me to phone Openreach - sigh!

Many thanks for your prompt reply.