https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Norton-anti-virus/m-p/2222633#M47027 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/256513">@ddmbewhere</a>, welcome to the forum, and thanks for posting.&nbsp;</P> <P>Sorry that you're having trouble installing Norton on your Android device and it's running on Android 8.1.<BR />Are you getting any error messages?&nbsp;<BR />Have you tried logging into your MyBT on the device and switching over vis the security section on your account?</P> <P>Cheers</P> <P>John</P> Wed, 23 Mar 2022 09:10:08 GMT JohnC2 2022-03-23T09:10:08Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Norton-anti-virus/m-p/2222208#M46991 <P>Hi</P> <P>Updated our PC ,Laptop &amp; 2 mobiles successfully, however having a problem with our two tablets ....</P> <P>My Samsung tabA is at android 7.1.1&nbsp; so understand what is the issue here and have put on avg (as I removed McAfee before I checked SW version)</P> <P>However other tabA 2016 is at 8.1, but the email link did not work ....could not install Norton.</P> <P>any similar experiences, suggestions ?</P> <P>Derek</P> Wed, 23 Mar 2022 09:04:10 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Norton-anti-virus/m-p/2222208#M46991 ddmbewhere 2022-03-23T09:04:10Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Norton-anti-virus/m-p/2222633#M47027 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/256513">@ddmbewhere</a>, welcome to the forum, and thanks for posting.&nbsp;</P> <P>Sorry that you're having trouble installing Norton on your Android device and it's running on Android 8.1.<BR />Are you getting any error messages?&nbsp;<BR />Have you tried logging into your MyBT on the device and switching over vis the security section on your account?</P> <P>Cheers</P> <P>John</P> Wed, 23 Mar 2022 09:10:08 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Norton-anti-virus/m-p/2222633#M47027 JohnC2 2022-03-23T09:10:08Z