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  <channel>
    <title>This topic</title>
    <link>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223006#M47062</link>
    <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301539"&gt;@20aikido&lt;/a&gt;&amp;nbsp;welcome to the community and thanks for posting. I'm sorry to see you're having problems changing over to Norton.&lt;/P&gt;
&lt;P&gt;If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go &lt;STRONG&gt;to My BT &amp;gt; Your Security&lt;/STRONG&gt; and click &lt;STRONG&gt;Switch to Norton&lt;/STRONG&gt; first.&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;Go to My BT &amp;gt; Your Security&lt;/LI&gt;
&lt;LI&gt;Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)&lt;/LI&gt;
&lt;LI&gt;Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;If you still keep getting server errors, you may not be signing in as the Account Holder.&amp;nbsp; To check which role is attached to your BT ID, please follow the steps below:&lt;/P&gt;
&lt;OL&gt;
&lt;LI&gt;&lt;A href="https://www.bt.com/mybt" data-di-id="di-id-b8090d89-29dd618" target="_blank"&gt;Log in to My BT&amp;nbsp;&amp;gt;&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;Click on&amp;nbsp;&lt;STRONG&gt;Your details&amp;nbsp;&lt;/STRONG&gt;and&amp;nbsp;&lt;STRONG&gt;Profile&lt;/STRONG&gt;&lt;/LI&gt;
&lt;LI&gt;Scroll down and you’ll see if you’re an Account holder or Account manager&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;If your BT ID is linked to more than one account number, it's possible to have a different account status for each account.&lt;/P&gt;
&lt;P&gt;Post back and let me know how you get on.&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;
&lt;P&gt;Neil&lt;/P&gt;</description>
    <pubDate>Fri, 25 Mar 2022 09:20:24 GMT</pubDate>
    <dc:creator>NeilO</dc:creator>
    <dc:date>2022-03-25T09:20:24Z</dc:date>
    <item>
      <title>Unable to Change from McAfee to Norton</title>
      <link>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2222967#M47056</link>
      <description>&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;SPAN&gt;I am trying to change over from McAfee to Norton and cannot get past this message, which is followed by a very long error description. Have checked all log in details and they are correct, been on this for hours now and getting very annoyed any one offer any help to sort this please. My PC is a windows 10 if this helps. This error seems to have been talked about since December 2021 and nobody seems to have sorted yet.&lt;/SPAN&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;SPAN&gt;SERVER ERROR&lt;/SPAN&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;STRONG&gt;How do I fix it?&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;STRONG&gt;Step 1 - To update to Norton™, please visit&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://bt.com/updateyoursecurity" target="_blank" rel="noopener nofollow noreferrer"&gt;https://bt.com/updateyoursecurity&lt;/A&gt;&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;STRONG&gt;Step 2 - Why am I still getting Server Errors?&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;Help with BT Virus Protect or Norton Password Manager – Get&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.bt.com/help/security/anti-virus-software/what-is-bt-virus-protect-and-how-do-i-get-it-" target="_blank" rel="noopener nofollow noreferrer"&gt;Help&lt;/A&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;STRONG&gt;Error Description:&lt;/STRONG&gt;&lt;BR /&gt;&lt;SPAN&gt;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&lt;/SPAN&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;UL class=""&gt;&lt;LI&gt;Tags:&lt;/LI&gt;&lt;LI&gt;&lt;A href="https://community.bt.com/t5/tag/Online%20security%20update/tg-p/board-id/ForumHelp" target="_blank" rel="noopener tag"&gt;Online security update&lt;/A&gt;&lt;/LI&gt;&lt;LI&gt;&lt;A href="https://community.bt.com/t5/tag/Server%20error%20Norton/tg-p/board-id/ForumHelp" target="_blank" rel="noopener tag"&gt;Server error Norton&lt;/A&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 24 Mar 2022 22:27:00 GMT</pubDate>
      <guid>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2222967#M47056</guid>
      <dc:creator>20aikido</dc:creator>
      <dc:date>2022-03-24T22:27:00Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Change from McAfee to Norton</title>
      <link>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223006#M47062</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301539"&gt;@20aikido&lt;/a&gt;&amp;nbsp;welcome to the community and thanks for posting. I'm sorry to see you're having problems changing over to Norton.&lt;/P&gt;
&lt;P&gt;If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go &lt;STRONG&gt;to My BT &amp;gt; Your Security&lt;/STRONG&gt; and click &lt;STRONG&gt;Switch to Norton&lt;/STRONG&gt; first.&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;Go to My BT &amp;gt; Your Security&lt;/LI&gt;
&lt;LI&gt;Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)&lt;/LI&gt;
&lt;LI&gt;Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;If you still keep getting server errors, you may not be signing in as the Account Holder.&amp;nbsp; To check which role is attached to your BT ID, please follow the steps below:&lt;/P&gt;
&lt;OL&gt;
&lt;LI&gt;&lt;A href="https://www.bt.com/mybt" data-di-id="di-id-b8090d89-29dd618" target="_blank"&gt;Log in to My BT&amp;nbsp;&amp;gt;&lt;/A&gt;&lt;/LI&gt;
&lt;LI&gt;Click on&amp;nbsp;&lt;STRONG&gt;Your details&amp;nbsp;&lt;/STRONG&gt;and&amp;nbsp;&lt;STRONG&gt;Profile&lt;/STRONG&gt;&lt;/LI&gt;
&lt;LI&gt;Scroll down and you’ll see if you’re an Account holder or Account manager&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;If your BT ID is linked to more than one account number, it's possible to have a different account status for each account.&lt;/P&gt;
&lt;P&gt;Post back and let me know how you get on.&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;
&lt;P&gt;Neil&lt;/P&gt;</description>
      <pubDate>Fri, 25 Mar 2022 09:20:24 GMT</pubDate>
      <guid>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223006#M47062</guid>
      <dc:creator>NeilO</dc:creator>
      <dc:date>2022-03-25T09:20:24Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Change from McAfee to Norton</title>
      <link>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223123#M47068</link>
      <description>&lt;P&gt;Hello NeilO, as i indicated i&amp;nbsp; had already done all you had suggested, the error came up when i first attempted to activate Norton. I have checked i am signed in as the account holder and my BTID is the email i am logging in with. and lastly i only have one account with BT.&lt;/P&gt;&lt;P&gt;Next step please&lt;/P&gt;&lt;P&gt;Ian&lt;/P&gt;</description>
      <pubDate>Fri, 25 Mar 2022 18:05:12 GMT</pubDate>
      <guid>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223123#M47068</guid>
      <dc:creator>20aikido</dc:creator>
      <dc:date>2022-03-25T18:05:12Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Change from McAfee to Norton</title>
      <link>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223137#M47070</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301539"&gt;@20aikido&lt;/a&gt;,&lt;/P&gt;
&lt;P&gt;Thanks for getting back to us.&lt;/P&gt;
&lt;P&gt;It would be best if we took a look into this for you seeing as you've already tried what&amp;nbsp;&lt;a href="https://community.bt.com/t5/user/viewprofilepage/user-id/128692"&gt;@NeilO&lt;/a&gt;&amp;nbsp;asked. We will be able to get you in touch with a specialist team who should be able to help.&lt;/P&gt;
&lt;P&gt;I've sent you a &lt;A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank" rel="noopener"&gt;private message&lt;/A&gt; with some information that I'll need.&lt;/P&gt;
&lt;P&gt;Thanks&lt;BR /&gt;DanielS&lt;/P&gt;</description>
      <pubDate>Fri, 25 Mar 2022 20:11:50 GMT</pubDate>
      <guid>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223137#M47070</guid>
      <dc:creator>DanielS</dc:creator>
      <dc:date>2022-03-25T20:11:50Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Change from McAfee to Norton</title>
      <link>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223464#M47076</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301539"&gt;@20aikido&lt;/a&gt;&amp;nbsp;Thanks for speaking with me this morning, I'm glad you had already managed to update your PC to Norton.&lt;/P&gt;
&lt;P&gt;I wanted to share the solution for other customers who may be getting the same error “Cannot connect to the Norton server” during the Norton installation process.&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;Restart the machine&lt;/LI&gt;
&lt;LI&gt;In the taskbar (where Time &amp;amp; Date is) find the Norton Icon (you may need to click the up arrow to see more)
&lt;DIV id="tinyMceEditorNeilO_2" class="mceNonEditable lia-copypaste-placeholder"&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;/LI&gt;
&lt;LI&gt;Right-click on the Norton icon, and then click Run LiveUpdate
&lt;DIV id="tinyMceEditorNeilO_3" class="mceNonEditable lia-copypaste-placeholder"&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;/LI&gt;
&lt;LI&gt;When Norton LiveUpdate is finished, click OK&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Thanks&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Neil&lt;/P&gt;</description>
      <pubDate>Mon, 28 Mar 2022 09:08:16 GMT</pubDate>
      <guid>https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-Change-from-McAfee-to-Norton/m-p/2223464#M47076</guid>
      <dc:creator>NeilO</dc:creator>
      <dc:date>2022-03-28T09:08:16Z</dc:date>
    </item>
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