https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/installing-the-Norton-AV-progamme-on-my-wife-s-computer/m-p/2224235#M47129 Thanks for the prompt reply and end of my frustration - Norton protection now also installed on my wife's computer. Wed, 30 Mar 2022 21:43:23 GMT jimh22 2022-03-30T21:43:23Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/installing-the-Norton-AV-progamme-on-my-wife-s-computer/m-p/2224226#M47126 <P>I am the main BT account holder and gave one of my e-mail boxes to my wife.&nbsp; I have changed over to the Norton protection software as advised but also now need to change my wife's account over from BT mcaffee to Norton AV protection.&nbsp; I have tried to do that on her laptop by using her e-mail address and mybt id as I thought we both had the same btid but the message on hers states incorrect.&nbsp; Any ideas of how to overcome this without changing my id as well (will do so if necessary)</P><P>Frustrated user thankful for plain advice on resolving this</P> Wed, 30 Mar 2022 20:55:51 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/installing-the-Norton-AV-progamme-on-my-wife-s-computer/m-p/2224226#M47126 jimh22 2022-03-30T20:55:51Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/installing-the-Norton-AV-progamme-on-my-wife-s-computer/m-p/2224229#M47127 <P>The licences are linked to your BTID and email address.</P> Wed, 30 Mar 2022 21:04:31 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/installing-the-Norton-AV-progamme-on-my-wife-s-computer/m-p/2224229#M47127 licquorice 2022-03-30T21:04:31Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/installing-the-Norton-AV-progamme-on-my-wife-s-computer/m-p/2224235#M47129 Thanks for the prompt reply and end of my frustration - Norton protection now also installed on my wife's computer. Wed, 30 Mar 2022 21:43:23 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/installing-the-Norton-AV-progamme-on-my-wife-s-computer/m-p/2224235#M47129 jimh22 2022-03-30T21:43:23Z