This topic

Norton

Bean — Thu, 31 Mar 2022 11:40:10 GMT

I am so confused how do i changed to Norton everytime i try this comes up

Error Description:
ljuoKxtMbsZKR/uPJdfJsJGKplTkFs5P2Qs2DxwtEsd4oro8sUeSP9Yu/rqR1ERLajuETdlLkYUZXzgsMz5Be3AexOzfOp34+tb6+O7bY87NtUCJ18Ya6mCw2c4AC+Jhm9cUCixQe38dlwCaNexBPIzrmWicuXqQDPZolV2peXEKeuFmF2HruODKiXRvIMhnE61YLWP7S67fUUjknxJfVxuJnxxns2oK+I31Y75p23YV8Z3ZL5rKH/DJhDm6WO14a093ZUUSUjC6cG9tY4N9yVgwh6ID2UshzonYGPGmrgmrdhe2a7MxXDeJEpodMZkS73ZZzwiTMTkupX/6AeLtBQ==

Re: Norton

NeilO — Thu, 31 Mar 2022 13:24:51 GMT

Hi, @Bean Thanks for your post. I'm sorry to see you're having problems changing over to Norton, does it say 'Server error' or “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable” before that code?

Thanks

Neil

Re: Norton

Bean — Thu, 31 Mar 2022 13:40:26 GMT

Thank you for your reply

its says

SERVER ERROR

Re: Norton

Bean — Thu, 31 Mar 2022 13:43:53 GMT

SERVER ERROR

Please try again or contact Member Services & Support.

Error Description:
Y4fM/S4AocEEkxHGSvC3Msk3NTX+a+iqoFHqBa9J8V1kcGIQUd59IF0OEkzWPR7Xj8h17HfMBB9K2N6wtms1+CbOeYxEV13zVbI7i6IrAa1fPJAf20l7oIFzdjffvFLobSTkKPFll7Nmodk9uS41qbeY3T4rnIk/YezJ2OIDPNycWm5ciJw63KjyTqThEwFHre6qhV2PJeuI5DB7TiGeBx9y274ma+gKVyyHAwamgBSmvgm98OmhvkjIhnOov4nleU7nE7PMo4Cm4LciYUnKfCj/UMtAhp8CvOOCwqv42NRKJ1WPooYoCKmSQ2b3An1qkLGVjbVICzw0iwSv0j1xoQ==

Re: Norton

NeilO — Thu, 31 Mar 2022 14:01:32 GMT

Hi, @Bean Thanks for getting back to me, are you logging in with the BT ID that has account holder status?

You can check that by logging into MyBT clicking Your details then Account. Scroll down and it will show if your BT ID has account holder or account manager status.

If it shows account manager there must be another BT ID with account holder status already claimed. If you don't know what that is you can click 'I should be the account holder' to change it over.

Post back and let me know how you get on.

Thanks

Neil

Re: Norton

Bean — Thu, 31 Mar 2022 14:05:17 GMT

My account is link to two accounts one is Account Holder

and the other is account Manager

I am not sure if this is the problem

Re: Norton

Bean — Thu, 31 Mar 2022 14:07:02 GMT

Sorry forgot to say I have tried using both the accounts to change to Norton

Re: Norton

NeilO — Thu, 31 Mar 2022 14:19:41 GMT

@Bean is the BT ID for the one that has Account holder status in the format of an email address?

Thanks

Neil

Re: Norton

Bean — Thu, 31 Mar 2022 14:34:55 GMT

one of them is

*********

the other

a bt address

Re: Norton

Bean — Thu, 31 Mar 2022 14:36:04 GMT

The Account Holder is ******** and the BT address is the Manager.

Re: Norton

NeilO — Thu, 31 Mar 2022 14:39:19 GMT

@Bean I've edited the BT ID as the community is visible to everyone on the internet so it's best not to post that info publically. I think it will be best if we help you with this privately and I'll send you a private message in a moment so you can send over your details to the moderation team.

Thanks

Neil

Re: Norton

Bean — Thu, 31 Mar 2022 14:40:43 GMT

Thats great and thank you Neil 🙂