This topic

Norton password manager

Lara3 — Wed, 30 Mar 2022 13:34:53 GMT

I have installed the app on my android devices, but the password is not being accepted to open the vault. How can I sort this? It worked on my PC. I tried uninstalling on my PC and reinstalling but that just opened on same details. I am not very technically minded and this is wasting hours of my time. True key was so straightforward.

Re: Norton password manager

JohnC2 — Thu, 31 Mar 2022 15:57:40 GMT

Hi @Lara3, welcome to the forum, and sorry you're having this problem with the Norton password manager.

Have a look at the Norton Help Page and have a look at the section on 'How do I install Norton Password Manager?' and see if the help there helps fix this for you.

Cheers
John

Re: Norton password manager

Lara3 — Thu, 31 Mar 2022 17:49:55 GMT

I had already followed this advice, but it doesn't help with starting again with a new password to open the vault on my android devices.

Re: Norton password manager

JohnC2 — Thu, 31 Mar 2022 19:01:29 GMT

Hi @Lara3, thanks for the update, sorry that the link didn't help. I've had a look around for more information on Norton Password Manager and see if any of these are of help.

Install Norton Password Manager On Your Mobile Device

Incorrect Vault Password

Change Vault Password

If you're still having a problem please check your mobile device is operating on Android 8.0 or a later version and let us know if you need further help.

Cheers

John

Re: Norton password manager

Lara3 — Fri, 01 Apr 2022 13:33:32 GMT

I have been able to change my password on my PC for the Password Manager, but even uninstalling and reinstalling Password manager on my mobile the new password is still not accepted. I don't know what else I can do