This topic

Can't change from McAfee to Norton security on my PC.

Alison172 — Thu, 07 Apr 2022 13:01:11 GMT

I tried to change from McAfee to Norton security on my PC today. I went to the website address given in the letter I received from BT www.bt.com/updateyoursecurity and it asked me to long in . When I logged in it to me to my emails.

Has anyone else had problems . How can I fix this .

Re: Can't change from McAfee to Norton security on my PC.

JohnC2 — Thu, 07 Apr 2022 13:17:19 GMT

Hi @Alison172, welcome to the forum, and thanks for your post.

Sorry that you're having trouble accessing your account online.
Are you logging in at https://www.bt.com/mybt
How long is it since you last checked your bills or account online?
Have you completed a password reset recently?

Cheers
John

Re: Can't change from McAfee to Norton security on my PC.

Alison172 — Thu, 07 Apr 2022 15:25:25 GMT

Thanks for your reply.

Yes , I'm logging in at My BT on the BT website.

I haven't had a password reset. I haven't checked out my online account for a while. My bills are sent by email and paid by Direct Debit

. I've tried using two different browsers with the same result.

Re: Can't change from McAfee to Norton security on my PC.

NeilO — Thu, 07 Apr 2022 15:35:29 GMT

Hi, @Alison172 Thanks for getting back to us. It sounds like you're logging in with your BT email address rather than your BT ID as this doesn't have to be a BT email address. Do you have another email address that you might have used to set up the BT ID?

Thanks

Neil

Re: Can't change from McAfee to Norton security on my PC.

Alison172 — Thu, 07 Apr 2022 19:17:13 GMT

Yes . Thx, I've now managed to Log in to My BT!

The update your security link took me to My Security . I scrolled down and it has Broadband Security and BT virus protect . It says activate . I cant find one that says Switch to Norton .

Should I just click on Activate on Norton Virus Protect ?

Re: Can't change from McAfee to Norton security on my PC.

NeilO — Thu, 07 Apr 2022 19:25:10 GMT

Hi @Alison172 I'm glad you've managed to log in. If you're using BT Virus protect for the first time you need to click 'Activate' if you're currently using it there's an option to switch to Norton. I hope that helps?

Thanks

Neil