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Norton Server Error

Sing — Thu, 21 Apr 2022 13:34:40 GMT

I'm not able to activate Norton and getting server error. I think the problem is I am wrongly listed as account manager rather than account holder and number given on the website to ring to get this changed - 0800 111 456 - is wrong. None of the options on the general number cover this and I can't get to speak to anyone. Any idea how I can get this sorted and activate Norton??

Re: Norton Server Error

NeilO — Fri, 22 Apr 2022 10:38:01 GMT

@Sing welcome to the community and thanks for posting. That's something you can change yourself in MyBT.

Please follow the steps below:

Log in to My BT > on a web browser
Click on Your details then Account
Scroll down and you'll see if you're an Account holder or Account manager
Click on the I should be the Account holder link and follow the steps

Thanks

Neil

Re: Norton Server Error

Sing — Fri, 22 Apr 2022 12:48:19 GMT

I've tried that already and get this error message. The phone number is unobtainable. I have tried ringing BT main help number but there aren't any options to choose to deal with this and I can't get to speak to anyone! I am and have only ever been the account holder.