New phone line connection, very slow internet speed

samba987 — Mon, 25 Apr 2022 13:45:26 GMT

Hi,

We recently moved business premises, the place we moved to didn't have a phone line. We have had open reach come and connect us and they have installed a new master switch.

We have a brand new home hub 6. The router is receiving 1.15 Mbps downstream and 448.00 kbps upstream. And we have no phones connected.

I have one PC connected so far and are getting 66ms ping, download .63mbps and .37 mbps according to the bt speedtest with a wired connection.

Does anyone have any ideas about what could be wrong?

Re: New phone line connection, very slow internet speed

Keith_Beddoe — Mon, 25 Apr 2022 13:47:59 GMT

@samba987

As a BT Business customer you need to post on the BT Business forum.

https://business.forums.bt.com/

This is the BT Residential Forum.

Thanks

This topic

New phone line connection, very slow internet speed

Re: New phone line connection, very slow internet speed