This topic

My bt app

Bevann — Mon, 25 Apr 2022 09:19:43 GMT

Hi,I can log in to my bt app but that's it. I can't view bills,usage. Why?

Re: My bt app

NeilO — Mon, 25 Apr 2022 10:57:39 GMT

Hi @Bevann I'm sorry about that, are you getting an error message?

Thanks
Neil

Re: My bt app

Bevann — Mon, 25 Apr 2022 12:40:33 GMT

Yes

Re: My bt app

gg30340 — Mon, 25 Apr 2022 12:55:44 GMT

Are you going to give us a clue as to what it is?

Re: My bt app

Bevann — Tue, 26 Apr 2022 08:08:21 GMT

Downloaded up,can sign in and I can't see bills or usage. Phoned bt was on phone for over an hour while he had me trying different things,but nothing worked. He was baffled. So I thought someone on here might have an idea as to what to do

Re: My bt app

gg30340 — Tue, 26 Apr 2022 08:17:19 GMT

You replied in message 3 that you get an error message but you have not said what that error message was/is.

Can you post what the message was and is it still giving the error message.

Re: My bt app

DavidM — Tue, 26 Apr 2022 13:22:44 GMT

Hi @Bevann and welcome to our community.

Sorry you're having problems with your MyBT. Has the account been fully set up? Are all your services working? If so I'll be happy to take a look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David