Problems logging into the app

booknbikeclub — Wed, 04 May 2022 20:10:21 GMT

Hi , Since installing the My BT Android app I have been unable to log in. Every time I try I just get the message "Sorry, something went wrong. Please try again." I've tried clearing the cache, deleting and re-installing the app, but nothing works. I know I'm using the correct username and password as I can login online to My BT. Anyone have any ideas as to how to reset the app so it works?

Thanks

Re: Problems logging into the app

NeilO — Thu, 05 May 2022 15:25:28 GMT

Hi, @booknbikeclub welcome to the community and thanks for posting, I'm sorry to see you're having problems logging into the MyBT app. I think we'll need to get a fault reported on that for you so I'll send you a private message in a moment so you can send over your details to the moderation team.

Thanks

Neil

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Problems logging into the app

Re: Problems logging into the app