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BT Wifi App says "not opted in"

Stumpy21 — Sat, 07 May 2022 10:10:03 GMT

Hello

I am having trouble trying to connect to BT WiFi when out and about.

When I enter my login details into the app it says "Not opted into BT Wi-Fi" although it has worked in the past.

My Smart Hub status screen says BT WiFi status = Active

When I go to MyBT "Manage BT Wifi" and tick the agree to T&C box and click on Set Up Now after a delay it just comes back to the manage page again and just loops and goes round in circles. So I don't know were to go from here.

Is there anything I can try ?

Or is there a specific person/number to contact ?

Re: BT Wifi App says "not opted in"

imjolly — Sat, 07 May 2022 10:31:15 GMT

have you tried connecting to the BTWIFI on your own hub and see if that connects

Re: BT Wifi App says "not opted in"

Stumpy21 — Sat, 07 May 2022 16:05:53 GMT

Although my hub says BT WiFi is active I do not see any BT WiFi connections listed under available networks on my computer or mobile.

Though as the set up/settings page through the MyBT webpage won't bring up any information I am unable to check any further.

Edit:

Just checking the hub log for the last time it did a reboot I see

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz).

00:00:39, 01 Jan.

wl0:WLAN has been deactivated (BTWifi-with-FON) (band : 5GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).

00:00:39, 01 Jan.

wl1:WLAN has been deactivated (BTWifi-with-FON) (band : 2.4GHz).

So it would appear the status page is not correct.