https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-controls-not-working/m-p/2231799#M47464 <P>Hi,</P><P>I’ve seen others have had the same issues.</P><P>since we moved into our new house our parental controls no longer work, worked fine before we moved.<BR />All set up fine, tried factory reset, tried removing and re adding websites to block etc.</P><P>says my parental controls are on but can still access content I’ve marked to not be allowed.</P><P>&nbsp;</P> Thu, 12 May 2022 05:47:36 GMT SamM86 2022-05-12T05:47:36Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-controls-not-working/m-p/2231799#M47464 <P>Hi,</P><P>I’ve seen others have had the same issues.</P><P>since we moved into our new house our parental controls no longer work, worked fine before we moved.<BR />All set up fine, tried factory reset, tried removing and re adding websites to block etc.</P><P>says my parental controls are on but can still access content I’ve marked to not be allowed.</P><P>&nbsp;</P> Thu, 12 May 2022 05:47:36 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-controls-not-working/m-p/2231799#M47464 SamM86 2022-05-12T05:47:36Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-controls-not-working/m-p/2231816#M47467 <P>Hi,&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/282405">@SamM86</a>&nbsp;Welcome back to the community and thanks for posting, I'm sorry you're parental controls aren't working. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help?</P> <P>Thanks</P> <P>Neil</P> Thu, 12 May 2022 08:58:20 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-controls-not-working/m-p/2231816#M47467 NeilO 2022-05-12T08:58:20Z