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Remove devices from MyBT app

dnairb0011 — Fri, 13 May 2022 12:47:30 GMT

When logging into the MyBT app from my mobile, despite setting it to use fingerprint login it regularly reverts to username and password, which then sends me an 8 digit pin to enter. After entering this the app then presents me with a screen asking if this is my device and if it is trusted to give it a name.

The name field is filled in automatically but it gets rejected as the device name is already present so I have to give it a new name. Apparently I currently have 7 devices registered now, despite only using 1 mobile and 1 laptop to access my account.

I did call BT to discuss and was told it was because I used 2SA to login, despite it not being set up (according to the app) as I set it to use fingerprint. When I explained I hadn't set up 2SA I was cut off, very rude.

How can I delete most of the devices that have been registered by the app as I can't find the option to view or delete devices?

Re: Remove devices from MyBT app

Les-Gibson — Fri, 13 May 2022 14:36:04 GMT

Log on to MyBT from a laptop or PC

Click on Your Details (Top Left (ish))

Confirm or amend your details as necessary

Edit 2 Factor Authentication or 2 step Authentication (can't remember which offhand

Re: Remove devices from MyBT app

dnairb0011 — Fri, 13 May 2022 14:55:20 GMT

Great, that had the info I needed, and showed more than 7 devices, many thanks.

Re: Remove devices from MyBT app

ianroe68 — Wed, 26 Jul 2023 20:05:36 GMT

Followed advice you were given, but, no option to delete?

Ian Roe