This topic

Help turning off or opting out of BT Wifi and BT Wifi X?

Alaren — Sat, 16 Apr 2022 10:28:22 GMT

I have been trying for months on end to opt out or get this turned off, but I keep being fobbed off and passed around in circles to get nowhere.

I cannot opt out in the section of my account as there is no option to opt out, whether on a PC or in the app. In the Included in your products > BT Wifi > Learn More page it says Free unlimited BT Wi-Fi "Set up Now". This gives the impression I am already opted out but cannot do anything about it. If I click this button to "set up now" the page fails and I get a missing page error. This page of my account has been dead-end like this for months and no person I ever speak to at BT will understand this issue no matter how much I try to explain it.

I've been told to forget the network from my pc, reboot the router and a number of things that are irrelevant and never work. I was last told that they would opt me in, so I could then use this web page and opt out. Yet again nothing has changed and I still can't view any such opt out option.

I would appreciate if anyone could help get hold of someone who actually understands how to opt me out as I cannot do this myself?

Re: Help turning off or opting out of BT Wifi and BT Wifi X?

imjolly — Sat, 16 Apr 2022 10:42:47 GMT

try

If you call the BTWifi help line 0800 022 3322 they can opt you out.

Re: Help turning off or opting out of BT Wifi and BT Wifi X?

Alaren — Sun, 17 Apr 2022 07:59:59 GMT

Thanks, but If I call that number I end up back at option 2 technical help and that is the number I keep trying which nobody seems to understand how to turn it off. Unless there is another option I should be phoning through to?

Re: Help turning off or opting out of BT Wifi and BT Wifi X?

Alaren — Wed, 18 May 2022 12:21:14 GMT

Anybody still know how I can actually get in touch with someone that can help?

I phoned and went on live chat for about the 10th time and yet again they can't and don't know how to fix it. I opened a complaint and this will be automatically closed unless I get in touch again. I am going around in circles and getting absolutely nowhere.

I find it disgraceful that for the amount of money I am paying per month that I cannot get BT Wifi and hub sharing turned off.

Re: Help turning off or opting out of BT Wifi and BT Wifi X?

licquorice — Wed, 18 May 2022 14:40:24 GMT

You should be able to turn it off in MyBT, but it seems to be broken and just goes into a loop. I did report it but nothing seems to have happened. I will ask if the mods can turn it off for you although I'm not sure why it is such a big deal. It is a complete separate and secure network from your own wifi and you don't 'share' bandwidth, you have priority over the bandwidth and only unused bandwidth is available for BTWiFi.

Re: Help turning off or opting out of BT Wifi and BT Wifi X?

RobbieMac — Wed, 18 May 2022 14:50:01 GMT

Hi @Alaren

Thank you for your post and welcome back!

I am sorry for the problems you've been having getting BT Wi-fi turned off. I realise the amount of contacts you have made to get this sorted and I do appreciate your time.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie