This topic

Can’t connect to wi fi while out

Trev11 — Wed, 25 May 2022 06:34:32 GMT

Hi does anyone know why when I’m out and try to connect to cloud internet it always says server not verified and won’t connect this happens on bt hotspots also , I never had this problem with previous provider it always connected especially to cloud but now I am with bt I won’t

any help would be appreciated

Re: Can’t connect to wi fi while out

gg30340 — Wed, 25 May 2022 11:38:15 GMT

What type of device are you using and what do you mean when you say "cloud Internet"?

Is it when you are out and about and you are trying to use a mobile phone to connect to the Internet using the phones 4g signal or using the phones wifi signal at a wifi hotspot?

Re: Can’t connect to wi fi while out

imjolly — Wed, 25 May 2022 12:19:02 GMT

have you tried connecting to the BTWIFI network on your own hub to make sure you actually have it set up correctly so it should connect when out

Re: Can’t connect to wi fi while out

Trev11 — Wed, 25 May 2022 13:53:55 GMT

I’m using an iPhone 12 Pro Max

when I am out I use to be able to connect to the cloud when it came up as an option which the cloud is available in most shopping areas and some pubs but now when it shows I have connected to the cloud on my phone screen symbol it still won’t work so when I look at wi fi settings it says unable to connect to the internet I never had this problem with my previous provider but I’m with bt now , also when I stay at a Travelodge I always pay for their internet and the same thing happens it shows the wi fi symbol on screen as ok but yet in the settings it says the same ..unable to connect to the internet, it works perfectly fine at home , don’t understand why

Re: Can’t connect to wi fi while out

Trev11 — Wed, 25 May 2022 14:03:47 GMT

Hi thanks for the reply, yes my phone is connected to the hub and works fine it’s when I go out and have no internet I use to get the option come up to use the cloud which I did but now I have left my previous provider and joined bt when I’m out and try to join the cloud free internet in shops or pubs it shows I have connected on the screen symbol with full strength but in my phone settings it says unable to connect to internet, this has happened since switching provider I’m lost as I have tried all I know even when I pay for internet at a Travelodge and enter password it says unable to join , I’m using iPhone 12 Pro Max any help be appreciated

Re: Can’t connect to wi fi while out

licquorice — Wed, 25 May 2022 14:07:07 GMT

If you can't connect to the internet at a Travelodge either, it has absolutely nothing to do with BT. It sounds like a security setting on your phone. Apple devices seem paranoid about security but throw the baby out with the bathwater.

I can't offer any advice on settings as I only use Android devices.

Re: Can’t connect to wi fi while out

imjolly — Wed, 25 May 2022 14:30:40 GMT

@Trev11 wrote:

Hi thanks for the reply, yes my phone is connected to the hub and works fine it’s when I go out and have no internet.

have you actually tried connecting to BTWIFI not your hub SSID wifi. if you can connect to your own BTWIFI network then should connect when you are out

Re: Can’t connect to wi fi while out

Trev11 — Wed, 25 May 2022 14:34:06 GMT

Ok thank for trying though

Re: Can’t connect to wi fi while out

gg30340 — Wed, 25 May 2022 15:11:16 GMT

As has already been pointed out your problem has nothing to do with BT. When you connect to a wifi signal when out and about you need to log onto that signal. This usually entails opening a web page for the wifi provider then entering your details. Once you have done that, provided your phone is not blocking you, you should be connected to the Internet.

Bt profile

Trev11 — Wed, 25 May 2022 15:14:18 GMT

Hi I am still having problems on my iPhone

I am trying to add a connection profile and go through all the motions then at the end I keep getting the same message that is

the Authenticity of bt wi fi cannot be verified

so it fails every time I try to install it anymore know how to sort this please ..

Re: Can’t connect to wi fi while out

Trev11 — Wed, 25 May 2022 15:18:04 GMT

Hi yes I have tried entering my details when the option comes up but it won’t except them and I have tried log in details many times so know I am using the correct details it just won’t let me connect

Re: Bt profile

imjolly — Wed, 25 May 2022 15:18:42 GMT

With an iPhone you should be connecting to BTWIFI-X. which is intended for apple devices

Re: Bt profile

Trev11 — Wed, 25 May 2022 15:21:30 GMT

Ok I will try that again next time I am out but think I have tried both ways but will let you know thanks

Re: Bt profile

licquorice — Wed, 25 May 2022 15:28:40 GMT

As we keep saying, there is no need to wait until you are out and about, your own hub transmits the BT WiFi X signal, just try connecting to that.

Re: Bt profile

gg30340 — Wed, 25 May 2022 16:23:38 GMT

Did you try what was posted in message 6 of the first thread that you started about your problem?

Solved: Re: Wi fi hotspot - BT Community

Re: Can’t connect to wi fi while out

Trev11 — Wed, 25 May 2022 16:29:14 GMT

Hi I went off my bt home hub and chose bt wi fi x then went back into the phone and it connected straight away like you said , it’s just that it says unsecured network now but it shows that it works so thank you to everyone that helped 😊

just got to find why it won’t verify now on connection profile even though it’s been installed but thanks again

Re: Bt profile

Trev11 — Wed, 25 May 2022 18:34:30 GMT

Hi I did and it worked at home and will be in town tomorrow and hopefully it’ll connect now thanks

Re: Bt profile

Trev11 — Thu, 26 May 2022 07:30:21 GMT

yes I did what I did was to swop my bt wi fi password for the bt wi fi -x to try and it connected to it so now I’ll try today while I am out

Re: Bt profile

licquorice — Thu, 26 May 2022 07:43:50 GMT

Your BT WiFi username and password are only relevant when connected to a BT WiFi signal. They are not relevant when attempting to connect to other public WiFi signals from hotels etc.