https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Norton-13-digit-product-code/m-p/2235758#M47630 <P>I am also having issues both on my own account and on a new laptop I'm trying to set up for a friend.</P><P>&nbsp;</P><P>My friend's account asked for a 13 digit pin and on mine I get a server error!</P> Wed, 08 Jun 2022 13:52:52 GMT Pearly_King 2022-06-08T13:52:52Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Norton-13-digit-product-code/m-p/2235758#M47630 <P>I am also having issues both on my own account and on a new laptop I'm trying to set up for a friend.</P><P>&nbsp;</P><P>My friend's account asked for a 13 digit pin and on mine I get a server error!</P> Wed, 08 Jun 2022 13:52:52 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-Norton-13-digit-product-code/m-p/2235758#M47630 Pearly_King 2022-06-08T13:52:52Z