https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237744#M47731 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/304416">@Gilli76</a>&nbsp;welcome to the community and thanks for posting, are you using an old BT ID that you had before placing your new order for service?&nbsp;</P> <P>Thanks</P> <P>Neil</P> Wed, 22 Jun 2022 12:48:34 GMT NeilO 2022-06-22T12:48:34Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237703#M47730 <P>My bt wifi is getting connected next week but they said I can use the wifi app for local hotshots etc. I've download it but it won't let me sign in. I'm using the same details I use to login to my bt homepage. The error msg is in the screenshot.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20220622-114604_BT Wi-fi.jpg" style="width: 1058px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/77823i5203B0F6D96097AD/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20220622-114604_BT Wi-fi.jpg" alt="Screenshot_20220622-114604_BT Wi-fi.jpg" /></span></P><P> </P> Wed, 22 Jun 2022 10:47:41 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237703#M47730 Gilli76 2022-06-22T10:47:41Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237744#M47731 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/304416">@Gilli76</a>&nbsp;welcome to the community and thanks for posting, are you using an old BT ID that you had before placing your new order for service?&nbsp;</P> <P>Thanks</P> <P>Neil</P> Wed, 22 Jun 2022 12:48:34 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237744#M47731 NeilO 2022-06-22T12:48:34Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237746#M47732 <P>No I didn't have a bt ID till I signed up for bt fibre last week</P> Wed, 22 Jun 2022 13:06:34 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237746#M47732 Gilli76 2022-06-22T13:06:34Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237747#M47733 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/304416">@Gilli76</a>&nbsp;I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.</P> <P>Thanks</P> <P>Neil</P> Wed, 22 Jun 2022 13:27:37 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Bt-wifi-app/m-p/2237747#M47733 NeilO 2022-06-22T13:27:37Z