This topic

Parental controls are off, but websites still blocked

iwoodhouse — Wed, 29 Jun 2022 14:36:05 GMT

Still get blocked, even though switched off.

Re: Parental controls are off, but websites still blocked

imjolly — Wed, 29 Jun 2022 15:27:15 GMT

Check MYBT and make sure web protect is turned off

Re: Parental controls are off, but websites still blocked

iwoodhouse — Wed, 29 Jun 2022 15:44:44 GMT

Yes. they are off.

Re: Parental controls are off, but websites still blocked

gg30340 — Wed, 29 Jun 2022 16:13:31 GMT

What message are you getting when a web site is blocked?

Are you sure it's not your antivirus or an anti malware program that are blocking the sites.

Are you sure it's not your web browser blocking the sites?

Re: Parental controls are off, but websites still blocked

iwoodhouse — Wed, 29 Jun 2022 16:41:37 GMT

It is on all devices and all browsers. Occasionally I get the BT "allow access" window, but if I log in and choose "turn off all for 1 hour" is gives me an error saying I am not the account holder. (definitely am - can log into MyBT with same credentials). And besides, MyBT says the PC are off. All devices, difference browsers, and have reset router to factory settings. Its clearly a software thing with BT, and they clearly have no idea what is wrong (based on chat with them).

Re: Parental controls are off, but websites still blocked

gg30340 — Wed, 29 Jun 2022 16:44:59 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

Re: Parental controls are off, but websites still blocked

NeilO — Wed, 29 Jun 2022 18:06:40 GMT

@iwoodhouse welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems turning parental controls off.

I've sent you a private message so you can send over your details and we'll get that looked into.

Thanks

Neil