This topic

BTWifi connection

NGMurray — Tue, 05 Jul 2022 07:51:21 GMT

I have a BT hub at home which works fine but when I am away using BT Wifi hotspots with my MacBook I connect up, successfully, but the connection doesn’t hold, settings aren’t stored, and I have to keep signing on again and again. This doesn’t happen with my iPad which automatically connects and stays connected. How can I stop my Mac connection being constantly disrupted in this way?

Re: BTWifi connection

gg30340 — Tue, 05 Jul 2022 09:34:41 GMT

If you are using a web browser to enter your details try leaving the log on page open after you have connected and when you are using the Internet. Use another tab/page on your browser for anything else.

Re: BTWifi connection

NGMurray — Tue, 05 Jul 2022 11:27:50 GMT

That’s an intriguing suggestion which I shall certainly try. Thank you.

Re: BTWifi connection

Les-Gibson — Tue, 05 Jul 2022 11:41:28 GMT

Have you set your browser to clear cookies and/or or browsing history on closure?

Re: BTWifi connection

NGMurray — Tue, 05 Jul 2022 13:04:46 GMT

I haven’t done that because I am not sure I know how to. There is no obvious option in Safari for doing what you say. Or perhaps there is and I don’t know where to look.

Re: BTWifi connection

DavidM — Tue, 05 Jul 2022 13:47:05 GMT

Hi @NGMurray and welcome.

This might help.

Click on Safari (at top left corner of browser) in the menu bar. Click on Preferences.
Select the Privacy tab.
Click on Manage Website Data.
Select Remove All and click on Remove now in the popup.
Check in Advanced tab, if Show Develop menu in menu bar is selected. If not, Check the box.
Select Develop in the menu bar on the top of the screen and click Empty Caches to clear Cache.

Let me know.

Cheers

David

Re: BTWifi connection

NGMurray — Tue, 05 Jul 2022 15:56:07 GMT

I haven’t done that because I am not sure I know how to. There is no obvious option in Safari for doing what you say. Or perhaps there is and I don’t know where to look. Anyway, nothing has worked so far.

Re: BTWifi connection

NGMurray — Tue, 05 Jul 2022 16:37:47 GMT

Thank you very much for this. I have followed all your steps but it seems to make no difference. It seems I will have to confine my BTwifi hotspot connection to the iPad and not try to use the Mac in that way. It’s only an issue when I am travelling so I can manage.

Re: BTWifi connection

gg30340 — Tue, 05 Jul 2022 17:44:40 GMT

See this link about how to log onto BTWifi

https://www.btwifi.co.uk/help/

Re: BTWifi connection

NGMurray — Wed, 06 Jul 2022 06:15:30 GMT

Thank you to everyone who tried to help with this. Clearly there is no solution so I’ll muddle along.

Re: BTWifi connection

spile — Wed, 06 Jul 2022 06:34:31 GMT

I find the BTApp allows me to roam and use BTwifi without having to log in each time.

Re: BTWifi connection

licquorice — Wed, 06 Jul 2022 13:13:16 GMT

Yep, that's the point of the app, it just automates the login process.

Re: BTWifi connection

spile — Thu, 07 Jul 2022 06:59:16 GMT

Which is why I recommended it for the OP.

Re: BTWifi connection

NGMurray — Fri, 08 Jul 2022 05:48:47 GMT

Exactly. It works for me that way too but unfortunately the app works only on the iPad not a MacBook and it’s the latter that I want to be able to use with the same sort of reliability.