This topic

BT Cloud User Guide

WorriedParent — Wed, 20 Jul 2022 08:09:20 GMT

Is there a really simple User Guide (specifically Set Up Guide) for BT Cloud, please?

I've decided to make use of the 1000gB that I'm allocated, but can't work out how to go about it.

The "official" guide makes no sense (in fact it's obviously plain wrong) and the You Tube videos are little better.

I'm 77, so computers are a bit of a mystery to me and unfortunately I don't have a 5 year old grandchild to help me out!

Many thanks for any assistance.

Re: BT Cloud User Guide

Les-Gibson — Wed, 20 Jul 2022 12:39:56 GMT

Try logging on to BT Cloud - Welcome using your BT ID and password from a browser, you should then be met with a step by step guide.

Re: BT Cloud User Guide

gg30340 — Wed, 20 Jul 2022 12:55:41 GMT

see link

https://www.bt.com/help/broadband/getting-started-with-bt-cloud

Re: BT Cloud User Guide

WorriedParent — Wed, 20 Jul 2022 14:11:16 GMT

Thanks Les Gibson, but when I click on your link and log in there's no sign of a welcome, it takes me directly to my BT Cloud which, as I've reported, I don't understand.

Re: BT Cloud User Guide

WorriedParent — Wed, 20 Jul 2022 14:12:43 GMT

Thanks 30340, but that just refers me to the useless User Guide which I don't understand and is clearly not correct!

Re: BT Cloud User Guide

Les-Gibson — Wed, 20 Jul 2022 14:23:58 GMT

@WorriedParentwrote:
Thanks Les Gibson, but when I click on your link and log in there's no sign of a welcome, it takes me directly to my BT Cloud which, as I've reported, I don't understand.

I opened it using Microsoft Edge (though I wouldn't expect the choice of browser to make any difference) and I got this,

Just follow the prompts one at a time and they will guide you through how to use the cloud.

Re: BT Cloud User Guide

WorriedParent — Wed, 20 Jul 2022 15:36:18 GMT

Thanks, Les Gibson, but when I try that I now get a warning message saying:

Your connection isn't private

Attackers might be trying to steal your information from home.bt.com (for example, passwords, messages or credit cards).

Re: BT Cloud User Guide

Les-Gibson — Wed, 20 Jul 2022 15:51:21 GMT

Don't panic, so do I now. There's obviously a problem with the website

Re: BT Cloud User Guide

WorriedParent — Wed, 20 Jul 2022 17:29:04 GMT

Thanks, I hope it's not me that's broken it, trying to configure BT Cloud! 😀

Re: BT Cloud User Guide

WorriedParent — Thu, 21 Jul 2022 10:38:51 GMT

Right, everything seems to be working again at the BT end, but I'm still struggling to set up BT Cloud!

Perhaps it would help if I outline what I'm trying to use it for.

I have a desktop computer running Win10 with MS Edge.

I want to automatically back up any changes to any documents on my desktop.

Can we go right back to basics, please, and advise me what I have to do to achieve my objective.

Remember, I'm not too good with computers, so please keep it simple, I don't mind being patronised!

Thank you.

Re: BT Cloud User Guide

WorriedParent — Fri, 22 Jul 2022 12:41:14 GMT

Well, it's taken the best part of 20 hours struggling, but I've now got a reasonably workable BT Cloud system on my computer, but no thanks to the User Guide which is just hopeless (who do they get to write these things?).

Anyway, all my documents now back up to the cloud automatically, including changes.

However, can some kind person advise how I display the Dashboard, please?

There's no sign of it and I presumably can't restore files back from the cloud without it.

Thank you in advance.

Re: BT Cloud User Guide

Earthling — Fri, 22 Jul 2022 20:39:22 GMT

Alongside each of your documents in BT Cloud are three dots. Click them and you get some options, one being download. As for the dashboard have you actually downloaded and installed the Cloud app or are you simply accessing the cloud in your browser? This may help -

https://www.bt.com/help/broadband/bt-cloud/getting-set-up/set-up-bt-cloud/how-do-i-set-up-bt-cloud-

Re: BT Cloud User Guide

WorriedParent — Sat, 23 Jul 2022 07:17:37 GMT

Good morning Earthling (Great User Name!).

Sorry for not replying earlier, but the BT site was down for maintenance.

When I look at the documents that have been uploaded to the cloud, I don't see three dots.

Also, I've never seen the dashboard!

Does this mean that, despite my best efforts, I've not got the Desktop Client installed?

I've tried to follow your link, but I don't get the predicted results when I click on things.

For example, I don't get the activate button when I go through the registration procedure.

As you've seen in my earlier posts, I've been struggling with this sort of thing all week...

Re: BT Cloud User Guide

Earthling — Sat, 23 Jul 2022 10:08:21 GMT

Morning WP. You need to click first on the sixth icon down the left - All my files -, then hover over anything in the File Name column. Then you will see the three dots. I think from what you have said that you must have the app installed. In File Explorer search your C drive for 'bt cloud.exe' and double click on it and that should open the Dashboard. Suggest you create a shortcut to it on your desktop.

Re: BT Cloud User Guide

WorriedParent — Sat, 23 Jul 2022 11:20:30 GMT

Many thanks for your reply.

Yes, selecting All My Files first did the trick and I now see the three dots. 😀

Not so good with BT Cloud.exe though.

It does exist on the C drive under C>Users>(My Name)>App Data>Local>BT Cloud.

However a double click brings up the table that I get by clicking on the cloud symbol in the System Tray (bottom right of Desktop) which shows Recently Updated Files, Pause Syncing, etc.

So, still no sign of the Dashboard!

Next move, please...

Re: BT Cloud User Guide

Earthling — Sat, 23 Jul 2022 12:03:33 GMT

Wasn't entirely sure what you meant by Dashboard, assumed you meant the user panel that you see when you first open it. Sorry, I assume dashboard is a term given in the user guide, which I've never bothered with. Anyway, as you are getting the user panel, and can access your cloud, that's all there is, your cloud is working. Use the panel to check your backup status, and to change your settings.

Re: BT Cloud User Guide

Earthling — Sat, 23 Jul 2022 12:12:52 GMT

btw, as you are keen to get your backups well organised, you might want to take a look at the built-in File History which you access via Control Panel. Does most of what BT Cloud can do but to a local or network attached drive. A much under-appreciated feature.

Re: BT Cloud User Guide

WorriedParent — Sat, 23 Jul 2022 12:37:24 GMT

Thanks for your assistance, Earthling, but if you look on Page 35 of the BT Cloud User Guide, it shows two pictures of the dashboard (one for PC and one for MAC) which should appear when you download the Desktop Client.

There's also a full description of the Dashboard and how to use it to operate BT Cloud.

It looks very useful, but alas, I've yet to see it...

Re: BT Cloud User Guide

Earthling — Sat, 23 Jul 2022 13:26:42 GMT

I can only think that's an old version of the user guide - I've never seen that dashboard either and my cloud is working perfectly. The previous version of BT Cloud came in for ferocious criticism but the current version seems good, for me anyhow. I'll have another look around, see if there is a different version.

Re: BT Cloud User Guide

Earthling — Sat, 23 Jul 2022 13:49:30 GMT

Page 35 is about using BT Cloud on Android. Take another look and find the PC section.

EDIT - no that's not right either, though it says AndroidiOS in the address bar -

https://www.bt.com/content/dam/bt/help/legacy/BT%20Cloud%20Dec%20user%20guide%20AndroidiOS.pdf