This topic

BT app

Empy — Thu, 14 Jul 2022 09:20:36 GMT

Trying to view usage but always says Sorry we're having technical difficulties.....always

Is all things within the BT app connected to the Hub?

I use my own router.....

Re: BT app

JohnC2 — Thu, 14 Jul 2022 13:31:24 GMT

Hi @Empy, welcome to the forum and thanks for posting.

I'm sorry that your having this problem with the app.

Are you using Android or IOS?
Have you tried uninstalling the app and installing it again as this often resolves issues?

Cheers

John

Re: BT app

Empy — Fri, 15 Jul 2022 05:22:23 GMT

Android

For sure tried many things but like I asked.....

Is the BT app getting info from the BT hub?

If so then thats the problem.

Re: BT app

NeilO — Fri, 15 Jul 2022 07:29:17 GMT

Hi, @Empy the Your usage option on the app is only for calls and not broadband as all the packages have unlimited usage, do you use the phone line to make calls?

Thanks

Neil

Re: BT app

Empy — Fri, 15 Jul 2022 08:56:19 GMT

Aaahhh phone usage,nop dont use.

Sorted then,many thanks.

Re: BT app

Empy — Mon, 25 Jul 2022 05:25:34 GMT

Doing it on special offers/prizes.

Also on 'your bills'.....

Get a glimpse of a page but then 'having problems'......

Re: BT app

Empy — Tue, 26 Jul 2022 08:02:09 GMT

Think I've tracked it down to a DNS thing.

I use dns.adguard.com in my settings.

Switched to auto and things load up now.