This topic

BT Cloud

kenRT — Sun, 31 Jul 2022 07:56:37 GMT

Got an email from BT informing me that I "

got x00GB of free storage waiting in the Cloud

"(I changed the first digit to x), then I clicked the link "log in from your browser", got the following:

I only have one BT ID. So don't know what it's talking about. It just seems to me BT is hiring some dodgy developers doing the website given that I have come across one after one problems on the website (the broadband connection feels decent though).

There's no contact details on the help/contact page but a bench of irrelevant questions/answers.

Re: BT Cloud

Keith_Beddoe — Sun, 31 Jul 2022 08:54:36 GMT

Are you really sure the email was from BT, as there are loads of fake emails circulating?

If not, you may have provided a scammer with your BT ID and login details.

Re: BT Cloud

kenRT — Sun, 31 Jul 2022 13:48:04 GMT

@Keith_Beddoe Thanks for the concern but no I'm a veteran netizen and I signed up BT cloud from within my BT ID account then immediately received the email from an absolutely authentic BT email address.

Indeed nowadays there's been lots of sc@m emails many of them pretended to be from DHL about delivery and I reported quite a few of them to the government's scam report website but then these poor desperate scammers just registered (in the US) another domain which I guess the UK government can't do anything about it as they're in the states.

Re: BT Cloud

-Richie- — Sun, 31 Jul 2022 14:04:30 GMT

Have you claimed account holder status ? the value added services (VAS) like email, cloud etc are only available to the primary account holder.

To check, the help pages have :

What role do I have?

To check which role is attached to your BT ID, please follow the steps below:

Log in to My BT >
Click on Settings and Your account
Scroll down and you’ll see if you’re an Account holder or Account manager

If your BT ID is linked to more than one account number, it's possible to have a different account status for each account.

I should be the Account holder but I'm currently listed as an Account manager. How can I change this?

Please follow the steps below:

Log in to My BT >
Click on Settings and Your account
Scroll down and you'll see if you're an Account holder or Account manager
Click on the I should be the Account holder link and follow the steps

If you're stuck, please get in touch. One of our advisors will be more than happy to help.

Re: BT Cloud

kenRT — Sun, 31 Jul 2022 19:46:08 GMT

@-Richie- Thank you for your time. Well I'm the only person using this BT broadband and I did remember seeing the msg "Currently this account has no users or managers" when first set up my account not long ago, meaning I must be the account holder unless BT somehow made me a no-body due to what I suspect a BT website design logic problem.

BTW, there's no "Settings" to be seen/found after logging in to My BT. I am not using the App as I'm not going to get access to my BT account on a daily basis.

Re: BT Cloud

Earthling — Sun, 31 Jul 2022 21:06:58 GMT

@kenRT

Just click on Account Settings for your role.