This topic

BTWi-Fi hotspot not working

NexDxmon — Wed, 03 Aug 2022 09:16:51 GMT

I recently bought 5 days of the BTWi-Fi hotspot, and it’s been working fine until now, where I can’t connect to it even though it hasn’t been 5 days

Re: BTWi-Fi hotspot not working

NeilO — Wed, 03 Aug 2022 15:59:54 GMT

Hi, @NexDxmon I'm sorry to see you're having problems with your BT Wifi hotspot access. To get assistance with this you will need to contact the BT WiFi team directly on this link.

Thanks

Neil

Re: BTWi-Fi hotspot not working

gg30340 — Wed, 03 Aug 2022 17:09:42 GMT

If you can "see" the BTWifi signal and your device can select the signal but you are unable to log on to the signal then do as has been suggested above.

If you are unable to "see" the BTWifi signal and as such you can not connect to it the following applies.

BTWifi hotspots are "supplied" by BT Broadband customers transmitting the signal from their home's BT hub or as a commercial hotspot.

The vast majority are from BT Broadband customers. If the home owner decides to switch off the BTWifi hotspot or if there is a problem stopping the BTWifi hotspot from functioning there is nothing that BT can do about it.

As regards the BTWifi hotspot that you were using, if it is a commercial BTWifi hotspot you could point out to the company that is broadcasting the signal that it is not working and they might reset their BT hub which will possibly restart the signal.

If it is a BT Broadband customer, unless you know the home owner who is broadcasting the signal and wish to ask them to restart their BT Hub, which they are under no obligation to do, there is nothing you can do about it other than find another hotspot.

AGAIN THIS IS ABSOLUTE BS

NexDxmon — Tue, 23 Aug 2022 20:43:28 GMT

ONCE AGAIN, I BOUGHT A MONTH ACCESS TO BTWIFI AND *ONCE AGAIN* ITS NOT WORKING

I TRY TO CONNECT IT TO MY PS5, I GO THROUGH THE STEPS & IT SAYS ‘NO INTERNET CONNECTION’

HOW HARD IS IT FOR A MULTI-BILLION POUND COMPANY TO DO A SINGLE THING RIGHT

Re: BTWi-Fi hotspot not working

NexDxmon — Tue, 23 Aug 2022 20:44:54 GMT

How the hell do I decide what hotspot to connect to

BTWi-fi hotspot disconnecting after 2 minutes

NexDxmon — Tue, 23 Aug 2022 20:59:52 GMT

I just bought BTWi-fi for a month. And when I connect to it on my PS5, it always disconnects after around 2 minutes.

Re: BTWi-fi hotspot disconnecting after 2 minutes

Keith_Beddoe — Tue, 23 Aug 2022 21:08:12 GMT

See https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTWi-Fi-hotspot-not-working/m-p/2244092#M47970

Contact the helpdesk as suggested by @NeilO

This is only a customer to customer help forum.

Re: BTWi-Fi hotspot not working

manoj-kumar — Wed, 27 Sep 2023 21:13:03 GMT

I bought 5 days WiFi hotspot plan of £19.99/- and I can see the payment has been gone through.I am not able to access internet and when I login to BT account, it is asking me to buy hotspot again.

what kind of joke is this?