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Norton M1 Mac Not Updating

Kielty23 — Mon, 18 Apr 2022 18:45:29 GMT

I have an M1 MacBook with Norton running on it.

Live update will not connect and update with a constant live update failed.

Mac running os Monterey 12.3.1 and Norton version is 8.7.4

How do I get my Norton updated?

Thanks

Re: Norton M1 Mac Not Updating

NeilO — Tue, 19 Apr 2022 08:03:29 GMT

Hi, @Kielty23 welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems updating Norton. Please can you try these steps and let me know if they help?

STEP 1 - RESTART YOUR COMPUTER

Exit all programs
Restart your computer

STEP 2 - RUN LIVEUPDATE

Start Norton
If you see the My Norton window, next to Device Security, click Open.
In the main window, double-click Security, and then click LiveUpdate
When Norton LiveUpdate is finished, click OK
Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."
If the problem persists, go to Step 3.

STEP 3 - CONFIGURE LIVEUPDATE TO AUTOMATICALLY DETECT SETTINGS

Start Norton
If you see the My Norton window, next to Device Security, click Open.
Click Settings
In the Settings window, click Administrative Settings
Under Administrative Settings, next to Network Proxy Settings, click Configure
In the Network Proxy Settings window, under Automatic Configuration, check Automatically detect settings
Click Apply and then click OK
Click Close
Run LiveUpdate again

Thanks

Neil

Re: Norton M1 Mac Not Updating

Kielty23 — Tue, 19 Apr 2022 08:50:47 GMT

Hi, thanks for this. Step 3 does not have these options for Norton on the Mac.

It has however updated itself now. Manually running live update regularly doesn't work too well.

Thanks for your input.

Re: Norton M1 Mac Not Updating

JoRo — Sat, 13 Aug 2022 13:01:55 GMT

Does the Norton anti-virus software work on a Mac?

I cannot download virus definitions updates and when I try to get it to "clean" the Mac it scans the system and shows a figure but no matter how long I leave it on the cleaning never seems to achieve anything.

I believe one definition of madness is to do the same thing over and over again and expect a different result each time. I am getting dangerously close to that!!

I wonder if I might be better off just uninstalling it.