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BT app not working

Bethany04 — Fri, 19 Aug 2022 14:33:42 GMT

Anyone know why I can’t get access to any of my information on my app? It’s been like this for weeks now. I can login with my 4 digit code and see my home page but this message appears when I try to access my bills or usage.

Phoned BT and they didn’t know what to do. My app has the latest update already. I can access my account through safari but not through the app.

Can anyone help or have any suggestions?

Re: BT app not working

JohnC2 — Fri, 19 Aug 2022 15:07:08 GMT

Hi @Bethany04, welcome to the forum and sorry you're having a problem with the app.

Have you tried uninstalling the app and installing it again as this often helps to resolve issues. If you haven't already then I would suggest you try this.

Cheers

John

Re: BT app not working

Bethany04 — Fri, 19 Aug 2022 15:34:03 GMT

Hi John,

Thanks for the recommendation. Already tried this twice and it is still the same unfortunately.

Re: BT app not working

JohnC2 — Fri, 19 Aug 2022 15:53:33 GMT

Hi @Bethany04, thanks for the update.

Check you have no open orders on your account as this can cause this error message until the order is completed.

Also if you have more than one account on your BTID that you're trying to view the correct account on the app.

Cheers

John

Re: BT app not working

Bethany04 — Fri, 19 Aug 2022 15:57:33 GMT

Thank you John. I will phone BT and see if they can help me with either of these points.

Thanks,

Bethany