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How to switch from McAfee to Norton for BT Virus Protect

DecafCoffee — Fri, 26 Aug 2022 21:05:26 GMT

Hi there,

I'd just like to ask how to switch from McAfee to Norton for BT Virus Protect, after March 2022?

BT Virus Protect is still part of my subscription, so how to I access it?

Many thanks

Re: How to switch from McAfee to Norton for BT Virus Protect

gg30340 — Fri, 26 Aug 2022 21:17:41 GMT

Have a look at message 2 in this thread.

Solved: Install the free Norton Anti Virus on my new Lapto... - BT Community

Re: How to switch from McAfee to Norton for BT Virus Protect

DecafCoffee — Mon, 29 Aug 2022 15:29:58 GMT

Hi there,

Unfortunately this will not fix the problem in this case. I do not have the option to active under manage.

I need to be able to activate the Norton in the first place.

Kind regards,

Re: How to switch from McAfee to Norton for BT Virus Protect

Les-Gibson — Mon, 29 Aug 2022 15:49:06 GMT

It should just be a matter of following these instructions

If that doesn't work then uninstall the failed Norton installation and make sure you uninstalled McAfee properly (you may need to download the MCPR tool from the McAfee website) then restart your machine and try again from scratch