Virus Protect - server error

carrosa — Thu, 01 Sep 2022 16:15:27 GMT

Trying to upgrade from McAfee to norton virus protect.

When selecting "manage" BT Virus I get a "server error" ... can you point me to what I need to do to fix this please ?

same for Norton password manager

Re: Virus Protect - server error

JohnC2 — Fri, 02 Sep 2022 16:33:03 GMT

Hi @carrosa, welcome to the forum and thanks for posting.

This error message was mostly caused by the Primary BTID not been an email address. If your login name for the Primary BTID is not an email address then follow These Steps to change it and it will work ok then.

Cheers

John

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Virus Protect - server error

Re: Virus Protect - server error