https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Norton-AV-software/m-p/2253469#M48124 <P>I found a partial solution to this issue on Norton's site - there is a programme called RemoveNortonMacFiles.command which will carry out a cleanup of all Norton's files. I did this, rebooted and re-installed successfully - test scan of the iMac worked fine and the on line Device Security shows the system is protected. However at this time the pattern file update does not work.</P> Sat, 24 Sep 2022 11:11:12 GMT BMcP 2022-09-24T11:11:12Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Norton-AV-software/m-p/2253270#M48122 <P>The BT AV software on my iMAC running Monterey v12.6 has stopped working with failure to update messages. I have re-booted, no change, uninstalled, re-booted and re-installed. The installation completed successfully (according to the install programme), but when I re-started the system and tried to open Norton console, it displayed a message - 'pending' and nothing else happened. Please advise.</P> Fri, 23 Sep 2022 13:14:46 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Norton-AV-software/m-p/2253270#M48122 BMcP 2022-09-23T13:14:46Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Norton-AV-software/m-p/2253469#M48124 <P>I found a partial solution to this issue on Norton's site - there is a programme called RemoveNortonMacFiles.command which will carry out a cleanup of all Norton's files. I did this, rebooted and re-installed successfully - test scan of the iMac worked fine and the on line Device Security shows the system is protected. However at this time the pattern file update does not work.</P> Sat, 24 Sep 2022 11:11:12 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Norton-AV-software/m-p/2253469#M48124 BMcP 2022-09-24T11:11:12Z