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BT Vurus oritect server error saving your changes. Please try again

Samurai2202 — Fri, 30 Sep 2022 10:49:48 GMT

Tried multiple times to activate BT virus protect i. PC’s and constantly get the above error ! Have tried many solutions from this forum and so far none have worked !

Re: BT Vurus oritect server error saving your changes. Please try again

DanielS — Fri, 30 Sep 2022 11:35:33 GMT

Hi @Samurai2202,

Thanks for reaching out. I am sorry that this is happening to you.

This can happen if there is a marker on your account where we think your bill is in follow up. Basically, it thinks we are waiting for a bill to be paid. I can get this fixed for you. Please, drop a reply to my private message when you get a chance.

Thanks,
DanielS

Re: BT Vurus oritect server error saving your changes. Please try again

DavidM — Mon, 03 Oct 2022 08:08:54 GMT

Thanks for taking my call @Samurai2202 .

As @DanielS mentioned there was a flag on the account (incorrectly) which I've removed for you. That should sort the problem. Let me know how you get on.

Cheers

David