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App not showing billing

mikeluck81 — Tue, 11 Oct 2022 17:56:04 GMT

My BT app has never shown mobile billing or usage. I always get the error: "sorry, we can't show your mobile usage at the moment" or "sorry, your billing and usage isn't available at the moment".

Has anyone else solved this?

Re: App not showing billing

JohnC2 — Tue, 11 Oct 2022 18:38:28 GMT

Hi @mikeluck81, welcome to the forum and sorry that the app does not show your billing or usage.

Have you checked on the web at BT.com Log in and see if you can see the usage there or get the same error?
Are you using an IOS or Android device?
Try uninstalling and install the app again to see if that resolves the issue.

Cheers

John

Re: App not showing billing

mikeluck81 — Tue, 11 Oct 2022 18:55:10 GMT

Hi, it seems to be the same on the website:

Sorry we couldn't retrieve this data

You owe us £0.00

Re: App not showing billing

JohnC2 — Tue, 11 Oct 2022 19:03:21 GMT

Hi @mikeluck81, thanks for checking that on the web.

Do you have more than 1 account linked to your BTID? If yes, then you will be able to change to the other account from the drop-down option beside your account number.

Cheers

John

Re: App not showing billing

mikeluck81 — Tue, 11 Oct 2022 19:39:26 GMT

I get the same for all 3 SIMs.

I think I'll have to give them a call.