This topic

Register for community WiFi

Justpgraham — Sun, 16 Oct 2022 17:37:44 GMT

Hi all

I've recently joined and I've downloaded the bt WiFi app but it won't let me sign in and use bt WiFi as apparently I have to join the WiFi community and share ... The link just sends me to the sales page so I can't get to the registering for it part! Can anyone help please as all I get is a sales page

Many thanks

Justin

Re: Register for community WiFi

gg30340 — Sun, 16 Oct 2022 17:58:30 GMT

You should use the MyBT App not the BTWifi app. The BTWifi app is to log you on to the BTWif hotspots not this forum.

Having said that you are probably best to tog onto the forum using a browser using this link. BT Forum

Re: Register for community WiFi

Justpgraham — Sun, 16 Oct 2022 18:16:23 GMT

Hi, the my bt app just comes up with a sorry connection error when I try to sign in .. I'll give it another go later thank you

Re: Register for community WiFi

imjolly — Sun, 16 Oct 2022 18:30:14 GMT

Are you now a BT Retail broadband customer? If so you need to use your BTID and password to login to BTWIFI app

Re: Register for community WiFi

gg30340 — Sun, 16 Oct 2022 18:39:15 GMT

Sorry, I mis read your post.

If you want to use the BTWifi app to log onto BTWifi Hotspots you need to use your BTID user name and password to log on. Your BTID should preferably be an email username.

You should use the BT Broadband user when logging on

see links

What is BT Wi-fi and how do I get it? | BT Help

What's my BT Wi-fi password or username? | BT Help

Re: Register for community WiFi

Justpgraham — Sun, 16 Oct 2022 18:54:57 GMT

Hi, when I try to login it says .... To get your free unlimited WiFi you need to go online and be part of our bt WiFi community... Then the link takes me to buy broadband or upgrade ( and I'm logged in )

Re: Register for community WiFi

Justpgraham — Sun, 16 Oct 2022 19:26:32 GMT

Thanks for the reply, I'm going to remove the post as it doesn't seem a common problem I have ... I'm trying to log in and it's asking me to agree to join a service ... I need to show pics to explain as it is my log in and it recognises me but sends me a link to agree to the service but the link is to buy products .... It doesn't seem anyone has seen this so going to give up

Re: Register for community WiFi

gg30340 — Sun, 16 Oct 2022 19:29:15 GMT

It is assumed that if you are at home you will be using your home broadband wireless connection. If you want to use the BTWifi connection, you need to disconnect from your home BT Broadband connection.

Once you have done that in order to connect to a BTWifi hotspot, you need to find the BTWifi connection in your wireless connections then connect to it in the usual way that you would set up a wireless connection. ie click on BTWifi in the available wifi connections, it should bring up a landing page. Select the "Already a customer" at the top of the page then follow the prompts.

If using a mobile device you should download the BTWifi app and fill in the user details etc and follow the prompts.