This topic

My BT app

andreaferns120472 — Sat, 29 Oct 2022 07:08:30 GMT

I would like to know when using the “My BT” app and clicking on “your wi-fi network” and then “control wi-fi access for your devices” there are several UNKNOWN devices showing. But when I log into 192.168.1.254 on my PC, these UNKNOWN devices are not showing anywhere?

I have tried deleting the “My BT” app and reinstalling and signing in again but still UNKNOWN devices are still showing in the app!

Any ideas?

Re: My BT app

NeilO — Sat, 29 Oct 2022 17:49:14 GMT

Hi, @andreaferns120472 welcome to the community and thanks for posting. Have you tried googling the MAC addresses of the unknown devices as that will often help you find out what they are?

Thanks

Neil

Re: My BT app

Brucemeister5 — Sat, 29 Oct 2022 17:54:39 GMT

I’ve updated the iOS My BT app to the latest update and there’s no keyboard available so that I’m unable to login to our account.

Re: My BT app

NeilO — Sat, 29 Oct 2022 18:03:20 GMT

Hi @Brucemeister5 I haven't seen any other report of that problem, it's also working on my iOS device without an issue. Have you tried powering off and on your device to see if that helps?

Thanks

Neil

Re: My BT app

andreaferns120472 — Sat, 29 Oct 2022 18:05:18 GMT

I turn my iphone off every night

Re: My BT app

NeilO — Sat, 29 Oct 2022 18:07:57 GMT

Hi @andreaferns120472 that message was meant for @Brucemeister5. I'm sorry for any confusion

Thanks

Neil

Re: My BT app

Brucemeister5 — Sat, 29 Oct 2022 18:40:25 GMT

Thanks @NeilO. I’ve resolved the issue now by following your suggestion. Thanks again.

MY BT APP

andreaferns120472 — Sat, 29 Oct 2022 19:54:21 GMT

I have tried deleting the “My BT” app and reinstalling and signing in again but still UNKNOWN devices are still showing in the app!

Any ideas?

Re: MY BT APP

User12345 — Sun, 30 Oct 2022 16:47:46 GMT

I have many many unknown devices (today it's twelve); it has been a game of cat and mouse to work out what they are (in the very unlikely event of an unknown device/or actor accessing my network).

Some pointers -

If you have wifi discs, narrow down the device x disc; then look carefully as to what devices are likely to be connected and block each one/test/unblock individually to try to work it out

See if 2.4 or GHz- again can help identify

Change to always use this IP address then try to find out by MAC address

- Remember, some devices *may* reconnect on a new mac address and some of the unknowns (especially when unconnected) are legacy connections.

Hope this helps

Re: MY BT APP

licquorice — Sun, 30 Oct 2022 17:04:00 GMT

Its probably due to MAC address randomisation on your Apple device,.

Re: MY BT APP

andreaferns120472 — Sun, 30 Oct 2022 19:52:44 GMT

But why is the My BT app not syncing with Hub Manager 192.168.1.254? I have deleted unknown devices in Hub Manager but they still show in the My BT app, even after uninstalling and reinstalling the app!