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Manage your extras tab: it doesn't appear on my screen

Jason1971 — Sat, 05 Nov 2022 19:33:57 GMT

I follow the instructions on the BT website and YouTube clips to go to MyBT and then click on 'Manage your extras' tab. This tab does not appear on my page. I have contacted the BT helpline and spoken to a technician who helped me reset my Hub but this did not resolve it. He said he did not have a solution and so to come here. It is fairly urgent as we have a young person we need to keep safe.

Re: Manage your extras tab: it doesn't appear on my screen

Keith_Beddoe — Sat, 05 Nov 2022 19:42:05 GMT

@Jason1971

Its possible you now have to use the BT App to manage the home hub settings.

Re: Manage your extras tab: it doesn't appear on my screen

Jason1971 — Sat, 05 Nov 2022 19:54:59 GMT

I have tried using the BT App but the advice is to use MyBT on the webpage. The tab is simply not there. I am quite astonished that the technician couldn't help me and sent me here.

I have reset my Hub. I have tried various ways to go at it but to no avail.