This topic

Norton won't download

JPC4 — Tue, 08 Nov 2022 14:56:49 GMT

I'm using windows 11 and the Norton won't download. I have uninstalled McAfee

Re: Norton won't download

JohnC2 — Wed, 09 Nov 2022 09:17:19 GMT

Hi @JPC4, welcome to the forum and thanks for your post.

Sorry that you're having a problem installing Norton.
Have you Norton installed ok on any other devices?
Do you get any error message when trying to install it?

Cheers

John

Re: Norton won't download

Dh40 — Sat, 12 Nov 2022 20:13:47 GMT

This is was i get when trying to download norton on my notebook

Re: Norton won't download

NeilO — Sun, 13 Nov 2022 10:00:49 GMT

Hi @Dh40

If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go to My BT > Your Security and click Switch to Norton first.

Go to My BT > Your Security
Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)
Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.

If you still keep getting server errors, you may not be signing in as the Account Holder. Make sure you sign in using the primary BT ID.

Thanks

Neil

Re: Norton won't download

JPC4 — Sun, 13 Nov 2022 10:25:43 GMT

Thanks for the reply. I had downloaded it okay on another device. I have spoken to BT technical and they ran through a few things, we’re not sure what it was but after deleting a few things and updating windows 11 it’s now working.