BT Virus Protect sanitising email attachments and deleting content

Frustrated000 — Tue, 15 Nov 2022 22:13:34 GMT

Since installing the Norton BT Virus Protect a few months ago, I have had ongoing problems with email attachments. Whenever I try to download any attachment that isn't in pdf format I get a message saying that the document has been 'sanitised' and script removed. The message says that I can restore the original format but, when I do so, it simply leads into a loop where the document is 'sanitised' again and I can never get to the content to save or print it. It is particularly annoying because it affects attachments such as insurance policy documents, quotations etc. that I really need to have access to. I am at the point of removing Virus Protect because it is such a nuisance. Has anyone else experienced this problem? However can I stop it as there doesn't appear to be any way I can get into the system to change any rogue settings? I am using Windows 10.

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BT Virus Protect sanitising email attachments and deleting content