This topic https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-not-updating/m-p/2257997#M48362 <P>I’ve access to BT Cloud with 1000GB of storage as a BT Halo full fibre customer. I’ve downloaded the app on my Motorola 6 Play mobile, my wife’s Samsung Galaxy S6 (both androids) and my iPad. Every time I take photos on my phone or on my iPad these automatically upload to BT Cloud. However, this is not happening from my wife’s Samsung phone.</P><P>When I first set up BT Cloud on my wife’s Samsung it uploaded her photos and videos from her phone when I instructed it manually but has refused to do it since. When I try to update manually a message comes up saying the it’s trying to update photos and videos and that the last time it successfully updated was 6/1/2028 (??). &nbsp;I need to have my wife’s photos on BT Cloud as she needs to free up space urgently. Can anyone help please? I’ve tried the various remedies suggested on the Forum.&nbsp;</P> Sat, 22 Oct 2022 01:22:43 GMT Galad 2022-10-22T01:22:43Z BT Cloud not updating https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-not-updating/m-p/2257997#M48362 <P>I’ve access to BT Cloud with 1000GB of storage as a BT Halo full fibre customer. I’ve downloaded the app on my Motorola 6 Play mobile, my wife’s Samsung Galaxy S6 (both androids) and my iPad. Every time I take photos on my phone or on my iPad these automatically upload to BT Cloud. However, this is not happening from my wife’s Samsung phone.</P><P>When I first set up BT Cloud on my wife’s Samsung it uploaded her photos and videos from her phone when I instructed it manually but has refused to do it since. When I try to update manually a message comes up saying the it’s trying to update photos and videos and that the last time it successfully updated was 6/1/2028 (??). &nbsp;I need to have my wife’s photos on BT Cloud as she needs to free up space urgently. Can anyone help please? I’ve tried the various remedies suggested on the Forum.&nbsp;</P> Sat, 22 Oct 2022 01:22:43 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-not-updating/m-p/2257997#M48362 Galad 2022-10-22T01:22:43Z