This topic

MyBT app

pcameron1974 — Fri, 20 May 2022 05:55:28 GMT

The app is no longer working. It requested that I update it through play store however, even after doing so, I am still getting the same message. I have uninstalled twice and downloaded again with the same result. I can now no longer control hub access.

Bt app

martwhisky — Fri, 20 May 2022 06:32:39 GMT

Whats gone wrong with the bt app? Absolutely no sense, tells you it has been updated, so go to store to update, BUT ITS ALREADY THERE...No option to update just open or uninstall.....stupid..even tried to uninstall and reinstall but nope same silly nonsense message

My BT

richard_hawki41 — Fri, 20 May 2022 07:33:32 GMT

To whomever can Help please

This morning I clicked on My Bt app

It prompted me to to update to latest version- click OK and took me to Play Store

I click on install

It installs and version 8.29.4 dated 23 February 2022

I click on Open

It starts the app and then prompts to install the latest version

I am going round in circles....

I have uninstall, reinstalled, force stopped, restarted my mobile and various other things - same result!

Is 8.29.4dated 23 February the latest? Or is Play Store got an older version?

Please help me.....

Re: My BT

NeilO — Fri, 20 May 2022 08:44:12 GMT

Hi Everyone,

I'm sorry about the problems you are experiencing with the MyBT app this morning. We've raised this with the MyBT app team.

If you need to access your MyBT account in the meantime you can do this on a web browser via the MyBT website

Thanks

Neil

Re: My BT

TimCurtis — Sun, 22 May 2022 08:35:53 GMT

@NeilO

Any progress on this?

Re: My BT

pcameron1974 — Sun, 22 May 2022 08:39:59 GMT

Yes, the update has now been fixed

Re: My BT

richard_hawki41 — Sun, 22 May 2022 14:17:32 GMT

Indeed seems to be working now.

Shame we were not told about the fix.......

Thanks

Re: My BT app

Subie — Thu, 26 May 2022 15:11:13 GMT

After the latest update, it asks me to log in which it accepts, then asks to input a pin twice which appears to except, but then the app shuts down. I have uninstalled it several times and reinstalled it, but still shuts down. I have an iPhone 13 and iPad Pro, both have latest IOS 15.5, and both have same problem. Before the update it was working fine.

Re: My BT app

richard_hawki41 — Thu, 26 May 2022 16:42:40 GMT

Works for my mobile - it is an Android.

Worth asking the question - does the fix or patch work for the iPhone/iPad community?

Thanks

Richard

Re: My BT app

Carlusha — Thu, 26 May 2022 16:52:11 GMT

Yes, the Apples are all OK and have been for ages.

Re: My BT

Les-Gibson — Thu, 26 May 2022 17:29:30 GMT

Deleted

Re: My BT app

Subie — Sat, 19 Nov 2022 07:08:02 GMT

It’s now 5+ months since I reported this fault, despite having a long web chat with BT, still not fixed. Very disappointing.

Re: My BT app

Les-Gibson — Sat, 19 Nov 2022 10:02:25 GMT

@Subie

The app was updated in October to version 8.34.1, have you tried that.

Also have you tried deleting app cache and data from your phone and starting from afresh.

The process may vary a little depending on your phone but generically it's something like Settings/Apps & Data/MyBT

Re: My BT app

Subie — Sat, 19 Nov 2022 11:07:16 GMT

Thanks for the suggestion, have tried as you suggested, but app still shuts down as soon as it excepts my pin, happens on both iPhone 13 and iPad Pro. I’m quite techy but have come to the conclusion it’s just not going to work for my equipment and will just have to use the web interface instead.