This topic

BT Cloud Downloads

Earthling — Tue, 22 Nov 2022 22:36:34 GMT

Hopefully I've not studied the guidance sufficiently but was a bit shocked after downloading and unzipping My Pictures to find that all the pics had been restored to \Pictures, no subfolders. Got to hope I'm not doing it correctly otherwise BT Cloud's usefulness is, for me, seriously downgraded. Come on someone, tell me to RTFM. ☹️

Re: BT Cloud Downloads

GeoffSmith — Wed, 23 Nov 2022 10:25:47 GMT

@Earthlingwrote:
Hopefully I've not studied the guidance sufficiently but was a bit shocked after downloading and unzipping My Pictures to find that all the pics had been restored to \Pictures, no subfolders. Got to hope I'm not doing it correctly otherwise BT Cloud's usefulness is, for me, seriously downgraded. Come on someone, tell me to RTFM. ☹️

Selective Download includes sub-directories. See message 7 onwards here :

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Downloading-BT-Cloud-sub-folders-doesn-t-download-the-files/m-p/2261237

The latest (?) version of the Desktop app 22.8.10 now has a Download from Cloud option

On the few occasions I've tried it it works for small directories, including sub-directories, but crashes the app on larger directories. As I use three external drives for backup I'm not inclined to look at the log files, let alone pursue the apparent bug with BT.

Re: BT Cloud Downloads

Earthling — Wed, 23 Nov 2022 11:59:29 GMT

Very grateful for that Geoff. Just tried it on my \Pictures folder -27 subfolders with over 1000 files - and it appears to have worked correctly. To be truthful I've never previously really noticed the Download from Cloud button so can only blame myself, though the absence of a good user manual hasn't helped.