This topic

BT Cloud window

Addy — Mon, 28 Nov 2022 10:23:13 GMT

Hello,

I have version 22.8.10.0 of BT Cloud running on OSX Ventura 13.0.1 and since the latest update when I click the BT Cloud icon on the menu bar the BT Cloud window opens underneath any other open windows. Prior to the latest BT Cloud version it used to open on top.

It doesn't stop it working but is an annoyance as have to move or close the other windows before I can access the BT Cloud window. See attached photo.

Can this be passed to the BT Cloud team to look into and hopefully fix.

thanks

Ade

Re: BT Cloud window

Les-Gibson — Mon, 28 Nov 2022 10:45:51 GMT

Are you also running BT Virus Protect by any chance, if so your issue may be related to this

Norton 360 won't start after updating Ventura to 13.0.1 | Norton Community

Re: BT Cloud window

Addy — Mon, 28 Nov 2022 10:58:15 GMT

No I don't have Norton on my iMac.

BT Cloud runs OK and completes the syncing of files it is just the program window opens under other open windows.

Re: BT Cloud window

JohnC2 — Mon, 28 Nov 2022 12:29:34 GMT

Hi @Addy, thanks for posting. I've sent you a Private Message so you can get in touch with us and we'll get this sent off to be investigated by the Cloud specialists.

cheers

John

Re: BT Cloud window

Addy — Sun, 18 Dec 2022 15:52:26 GMT

Just spoken with BT Cloud tech support and the developers have confirmed this is a fault and will be fixed in the next release of the mac version of the app due sometime in the beginning of next year 2023.