This topic

Disable Web Protect

Vossy1 — Tue, 29 Nov 2022 14:26:30 GMT

Hi,

BT have enabled web protect for me, but I don't want it, I already have my existing security programme doing that for me and don't need anything else.

I've followed the instructions but instead of taking me to a turn it off screen under security settings it's defaulting to a help web page. I've also looked at a lot of the posts on here which read pm mod.

Can anyone help me turn it off please, thanks in advance.

Re: Disable Web Protect

imjolly — Tue, 29 Nov 2022 14:30:32 GMT

if you got to MYBT then security manage then you should see BT web protect and be able to turn off

Re: Disable Web Protect

Vossy1 — Tue, 29 Nov 2022 14:38:30 GMT

Thank you for taking the time to reply, MYBT however doesn't have a tab for security manage for me.

Can you tell me which tab to look under by any chance,

Your bills and usage, Your products, Upgrade, Your Details, Orders and faults (log out)

Re: Disable Web Protect

NeilO — Tue, 29 Nov 2022 14:44:58 GMT

Hi @Vossy1 it's under Your products, then Broadband. Scroll down the page and you'll see the option to disable it.

Neil

Re: Disable Web Protect

Vossy1 — Tue, 29 Nov 2022 16:04:43 GMT

Hi @NeilO Thanks for the reply.

My products, takes me to a tabs screen with broadband on it with the words Add Now in it, clicking that takes me to a deals page, scroll down it's just a standard BT footer

If I scroll down the tabs screen pre broadband there's a help section with security on the bottom but it's just help topics.

Re: Disable Web Protect

NeilO — Tue, 29 Nov 2022 16:12:40 GMT

@Vossy1 That sounds like you're logged into a MyBT account that doesn't have broadband.

Are you sure you're logging in with the primary BT ID? Also if you have more than one account associated with your BT ID you need to make sure that you've chosen the correct one from the drop-down.

Thanks

Neil

Re: Disable Web Protect

Vossy1 — Tue, 29 Nov 2022 17:08:34 GMT

@NeilO yes, I'd agree re that account not having broadband associated with it.

Yes it's my primary BT ID, my e-mail, I have no other...the plot thickens...ha ha

Come to think of it you may be on to something. When I changed to fibre, BT created a new account for me, however the old one still existed as a option on the drop down as you say. That option has now gone, only the 1 account showing on the drop down and I think it's the wrong 1....oh joy!!...tbc

Re: Disable Web Protect

JohnC2 — Tue, 29 Nov 2022 17:11:38 GMT

Hi @Vossy1, thanks for the update. Check out Adding an account on My BT | BT Help for the steps to add the account to your BTID.

cheers

John