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cant connect to mybt app

M6RAP — Tue, 06 Dec 2022 12:53:38 GMT

cant connect to mybt app get error message ts-0003 any ideas

NeilO — Tue, 06 Dec 2022 12:55:35 GMT

Hi @M6RAP welcome to the community and thanks for posting, if you have a VPN active on your device can you disable it and try again?

Thanks

Neil

M6RAP — Tue, 06 Dec 2022 12:56:51 GMT

not on my phone i dont thats where i cant connect

NeilO — Tue, 06 Dec 2022 14:07:49 GMT

Hi @M6RAP thanks for replying. That error is normally specific to a VPN, is there one on the broadband network you're connected to?

Thanks

Neil